Employment Solutions Officer

Directorate: Adult Care, Housing & Public Health

Permanent, Full time, 37 hours per week.

This is an exciting opportunity to join the RMBC Employment Solutions Team as part of the Skills and Employment South Yorkshire project which is funded by UK Shared Prosperity Fund (UKSPF). The project has been running successfully since January 2024, supporting the Rotherham Community to access training, education, and employment. This is a fantastic opportunity to join a successful and dynamic team as an Employment Solutions Officer.

You will need to be an individual who is highly motivated and well organised and a problem solver. As part of this role, you will offer holistic support to help remove barriers, working with partners and providers to improve Rotherham’s economic prosperity by enabling our people to reach their goals and aspirations. This is a flexible role with some opportunity for hybrid working. 

Please note we will shortlist according to the shortlisting and interview criteria.

You will have a proven track record in:-

• Effective communication, dealing with customers both face to face and over the telephone.
• Providing advice and support to customers on matters to access employment and training.
• Understanding how to support tenants undergoing welfare reform changes and mitigate risks.
• Multi-agency working to deliver a cost effective, bespoke service.
• Employment and training/education initiatives

The successful candidate will have:-

• Good Communications and listening skills
• An ability to build and maintain relationships with customers, colleagues and third parties.
• An ability to interpret and follow policies and procedures.
• Experience of working in an advisory position and able to develop action plans for employment, education, and training to support customers to achieve goals.
• Experience of providing advice on CV, applications, job hunting and interview techniques
• Experience of building relationships with stakeholders to achieve a better outcome. 

Please see the attached job and person profile for further detail.

Skills needed – customer service / problem solving / decision making / flexibility / communication/Problem Solving/Empathetic, non-judgemental and ethical approach/organisational/motivate & build rapport.

Would suit individuals from the following background: Housing/ Welfare / Graduate / Employment/ Recruitment / Customer Service / Financial Sector / Advice/ Performance Background.

Please contact Beverley France should you wish to discuss this post in more detail on 01709 807368 or email  Beverley.france@rotherham.gov.uk

This post involves working with adults and therefore if successful you will be required to apply for a disclosure of criminal records check at an enhanced level. Further information about the Disclosure Scheme and can be found at www.gov.uk/disclosure-barring-service-check

Rotherham Metropolitan Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website.

Until 31st March 2026 employees paid at Band D and above are subject to a temporary pay reduction of 1.15% spread out by means of a monthly deduction from each pay period over the full financial year. In recognition of implementing this temporary measure, those who experience a pay reduction will be awarded three additional days leave (pro rata for part-time).