End Of Tenancy Coordinator - Senior Level

Our global residential business is involved with some of the most prestigious residential properties around the world, offering a wide range of services including sales, lettings, residential development and consultancy across the global network.

The Lettings Operations team is looking to recruit an Operations Coordinator to work within the End of Tenancy Team based at 55 Baker Street.

Responsibilities

• Liaising with landlords and tenants towards the End of tenancies and explaining the process, arranging the necessary checkout inspections and payment of invoices
• Liaising with landlords and tenants regarding the deposit return at the End of a tenancy
• Verifying bank details with landlords and tenants
• General liaison with lettings office and lettings accounts to ensure smooth running of the End of Tenancy procedure
• Organising office visits to build/maintain relationships with lettings offices and colleagues
• Troubleshooting landlord and tenant queries
• Serving of Section 21 Notice where notified/appropriate Technical skills required
• The ideal candidate will be able to work well on their own and within a team
• Strong and confident communication skills
• To keep up-to-date with legislation changes
• Signing off Deposit Release forms
• Approval of formal notices
• Support with reporting
• Dealing with complex complaints and queries

IT Systems used

• Word
• Excel
• Outlook
• Qube SLM

Experience Required:

• 2 years+ experience in a similar role
• Lettings experience is essential
• Strong IT Skills - Microsoft Office
• Knowledge of the industry is a bonus