AddressPurpose of the role
Visitor Activities Officers play a crucial role in the visitor facing journey delivering excellent customer service and ensure the programme is aligned to the Zoo Proposition and ZSL 200 Strategy. Post holders will work Within the Engagement team/Visitor activities and work closely with the events teams developing our high quality, engaging and interactive programme of talks, tours, shows, workshops, and other pop-up experiences. Using a variety of engagement tools and techniques, the programme caters for a wide audience from family days out to parent & toddlers and adult groups. Most of ZSL’s daytime commercial experiences portfolio is also delivered by this team, which drives crucial revenue, in turn feeding into our important conservation work.
- Saturday's only
- 9.30am-6pm (can vary through out the year with Zoo operating hours)
Key responsibilities:
- Being an ambassador for ZSL at all times by welcoming visitors and creating a safe, relaxed, inspiring, and fun environment that motivates them to want to live in a world where wildlife thrives.
- Deliver the Visitor Activities /Engagement Programme, including on-site talks, family workshops, staged presentations, seasonal events, PR, digital activity and community-based activity in line with the Engagement Quality Framework and meeting KPI targets.
- Deliver ZSL’s daytime commercial experiences portfolio for both adults and children groups of children aged 5-10.
- Develop content for the Visitor Activities/ Engagement Programme, for example by writing scripts, creating workshops and activity plans, ensuring all relevant information being given to visitors is factually correct, up to date and fitting with ZSL’s mission.
About You
- Demonstrable experience and passion for delivering an exceptional visitor experience.
- Experience in communicating science and conservation topics to a wide variety of audiences.
- Experience in developing innovative activities for an informal education setting.
- Desirable: Performance or biological science qualification or work experience in a relevant field
We strongly encourage applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. We are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination. ZSL has active equality networks for our staff with lived experience and those who provide active allyship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by our strategic EDI Steering Group.
About Us
We’re ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction.
What do we offer?
At ZSL, we are proud of our approach to employee benefits. Our benefits include:
- Our vision and purpose - you’ll work alongside colleagues who are passionate about science-led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct
- Pension scheme - we offer a generous pension scheme with up to 12% contributory pension
- Flexible working – talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you
- Holidays – 25 days annual leave allowance, plus UK bank holidays Wellbeing – access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme
- Life assurance – eligible employees will be enrolled in ZSL’s life assurance scheme from their first day
- Complimentary tickets – annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops
- Cycle2Work - our cycle to work scheme enables you to lease a bicycle
- Season ticket loan - we offer an interest free loan for eligibly London-based employees to buy a season ticket for travel between home and work
- Family friendly policies – we offer enhanced maternity, paternity, and adoption packages
