Customer Engagement Officer (Apprentice)

House of Commons

The House of Commons is a unique and exciting place to work right at the heart of the UK's thriving democratic system.

Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community.

Staff Benefits

In addition to your salary, we offer an attractive range of benefits including:

• 30 days' annual leave (increasing to 35 days after first full leave year).
• Civil Service pension with an average employer contribution of 27%.
• Access to training and development.
• Flexible working.
• Interest free season ticket loan and bicycle loan.

Introduction

The Research & Information (R&I) is the home of the Commons Library, and the Parliamentary Office of Science and Technology (POST). At the heart of Research & Information is the 200 strong team of people delivering and supporting our work. These roles range from information professionals and Librarians, statisticians and subject experts; to communication professionals, learning and development leads, and those providing office and business support.

We are looking for an enthusiastic Customer Engagement Officer to join our team and help support the important engagement work we will be doing with MPs post-election and beyond.

This role would be based in the Research & Information Communications and Engagement Team, where you will acquire a range of administrative, communication and marketing skills, as well as core digital skills to support the Commons Library website and intranet.

The Speaker is proud to be launching the 'Speaker's Apprenticeship Academy' which will work to widen the House Service talent pool by creating six new apprentice roles which will be placed across the House of Commons. Apprentices will have the unique opportunity to learn and develop their skills in the UK Parliament, the home of British democracy. We're not looking for politics experts, we want to hear from candidates who might not have previously considered the House of Commons as a workplace option, and who are early in their careers and not in full time education.

The Role

This is an exciting opportunity to support R&I's Customer Engagement work, helping us improve how we gather and use feedback from MPs and their staff following the 2024 general election. You will gain varied business administration experience, as well as making a meaningful contribution to the work of Parliament and Research & Information. We are aiming to visit all new MPs' Westminster offices within 12 months of the election, you will help ensure that we can achieve that aim by offering vital administrative and logistical support.

As part of the communications and engagement team, you will have the opportunity to work on communications campaigns, digital projects and marketing plans, alongside your engagement work. You will also work closely with R&I Team Services supporting inclusion and diversity initiatives and gaining administrative experience on a range of projects.

We are looking for a curious and interested colleague who is keen to collaborate effectively with a broad range of Research & Information colleagues and other stakeholders, including MPs and their staff. We are committed to supporting you in your new role and can offer a range of role specific training and wider development opportunities.

Some of the responsibilities for this role include:

• Logging and maintaining MP and office data for engagement and events.
• Inputting engagement events and activities into shared calendars to ensure that colleagues are aware of relevant activities.
• Scheduling meetings and events, inviting relevant colleagues, taking and circulating meeting notes and following up on agreed actions.

As part of this role, you'll undertake a Business Administration Apprenticeship at Level 3. This is the academic equivalent of two 'A' Levels.

We will enrol you onto the apprenticeship shortly after you join, and it will typically take 18 months to complete. You will complete training for 20% of your time, including from an apprenticeship training provider. More information on the apprenticeship can be found here: Business administrator / Institute for Apprenticeships and Technical Education.

Skills and Experience

Eligibility:

The following qualifications are required for this role:

• GCSE (or equivalent) at A*-C/4-9 in English
• GCSE (or equivalent) at A*-C/4-9 in Mathematics

If you have a degree or other qualification in Business or 50% or more in Business or similar, you will be ineligible. Please contact the Learning and Careers Team at if you are unsure about your qualifications.

If you are successful at interview, you will be asked to provide proof of these qualifications as part of the apprenticeship enrolment process. Please note, these roles are apprenticeship roles. If you have a degree in an unrelated field and you have the required GCSEs (or equivalent), then you are eligible to apply.

Please contact the Apprenticeships Team on if you have any questions relating to this apprenticeship.

To be successful in this role you will demonstrate:

• Ability to communicate clearly and confidently both in writing and verbally, with good attention to detail. You are able to understand and explain complex information effectively.
• Ability to work inclusively and flexibly within a team, recognises the importance of diversity and inclusion, positively accepts constructive feedback and acts on advice given.
• Ability to demonstrate good organisational and time management skills, and effective prioritisation of your workload. Capable of positively adapting to changing demands if required to do so.
• Any experience or ability to use Microsoft applications and social media.
• A willingness to learn new digital platforms and systems.

Next Steps and Additional Information

• Application Form - If you would like to apply for this role, please submit an application providing evidence against criteria 1-4 in the Job Description.

More information on the role and the full criteria can be found in the Job Description.

Information Session

As part of the process we will run an optional information session via Microsoft Teams on Monday 1st July at 2-2:45pm , where you will find out about the role and receive guidance on how to write an application. To register your interest please email the Apprenticeships team - .