Engineer - It 1St Line Apprenticeship

• 21 month fixed-term Apprenticeship with IT Qualification
• Salary: £21,255 per annum
• Flexible working - Work from home up to 3 days a week depending on rota

We currently have anopening for an Apprentice 1st Line IT support Engineer based in Ross-on-Wye. It is anticipated that this apprenticeship will take 21 months to complete.
This role is theperfect fit if you are looking to make your first step into the IT world! Thisis suited to someone who has a keen interest in technology and ideally somecustomer service experience.

THE ROLE

This opportunity isto join us as an apprentice and to work towards completion of your Level 3 ITSolutions Technician qualification. Youcan find further details on the qualification here.

Your main duties willbe answering all incoming calls and emails, raising tickets to the correctpriority level, resolving each query within a timely manner, and supportingwith the new starter set up, including the setup of new IT equipment.
If you have previousIT experience or have a passion to take your first step into IT support, thenwe would love to speak to you!
PGL Group supportsover 3000 IT users across all PGL group locations as well as customer facingsystems and infrastructure from its offices in Ross-on-Wye and Blackpool.  The team strive to provide stable and secureIT services and support internal and external users with an excellent customerfocused approach. 
Some occasional travel to other locations in the UK andEurope may be required.  The successfulcandidate will be expected to participate in the on-call rota and help the teamwith out of hours patching and upgrade work when needed.

IS THIS YOU?

• Has an interest in working in IT
• Excellent verbal and written communication skills
• Experience in a customer facing role

THE PACKAGE

We are renowned for our personal development & investment in people,we are ready to support you in your career development, each step of the way!You’ll have all the training you need to be confident and successful in yourrole, be equipped with a personal development plan, and access to nationallyrecognised qualifications funded by PGL to give your career the very beststart.

• Happy holidays - time to recharge and enjoy time away from the workplace. You’ll also enjoy an extra day off on your birthday!
  
• Investing in your future – with sector leading family friendly policies and a contributory pension
  
• Good living, for less - access to big savings and exclusive perks that span a huge range of retailers and service providers. Plus PGL discounted holidays and 20% discount in all our on-site shops
  
• Take care of mind, body and soul - your wellbeing is top priority, so we’ve created a WELLBEING HUB for all our colleagues alongside access to Employee Assistance Program, cycle to work scheme and health cash plans.
  
• Smart saving, affordable borrowing – access to our financial wellbeing platform for financial support when you need it. This includes easy and affordable saving and borrowing directly from your salary, plus useful guides on how to effectively manage your money.
  
• Doing good does you good - paid time-off to volunteer your time to worthwhile causes.

For a full Job Description and Personal Specification please click here.

For any enquiries specific to this role please email resourcing@pgl.co.uk

PGL is committed to the principles of equality anddiversity and welcome applicants from all sectors of the community. However,all PGL colleagues are required to undergo enhanced background checks (known asa DBS), which PGL will pay for. The DBS looks at criminal records, so if youhave a conviction related to violence, drugs or safeguarding this could affectyour application. You can find more information on DBS checks on the gov.ukwebsite.