AddressThe post will be for a period of 10 Months on a Fixed Term Basis and secondments will be considered.
Management and configuration of Healthroster. Developing marketing and communication material (within a ‘project library’) through various mediums including (but not limited to):
- Microsoft SharePoint
- Microsoft Office
- Emai
To manage and prioritise the e-Rostering Inbox and team calendar, ensuring adherence to our Service Level agreements
To coordinate and maintain the eRostering team Standard Operating Procedures (SOP’s)
Answer, manage and prioritise helpdesk calls on behalf of the team. Wherever possible resolve low-level helpdesk calls before escalating to a coordinator
To run the payroll lock down each month and to facilitate units in finalising rosters
To maintain the team Intranet by uploading news items and documents
Deal effectively and promptly with incoming enquires in line with the Data Protection Act
Provide timely written and verbal responses to ad hoc queries from staff, co-workers and managers
Participate in the review and audit of the department policy, processes and procedures and comment on changes
To attend meetings internally and externally and feedback to wider team · To keep up to date with system updates and developments and the implications for service delivery and to assess and communicate any impact they may have on related projects
Responsible for the preparation and distribution of KPI reports either on a weekly or Monthly basis
We are currently in an exciting phase of developing a combined eRostering & Temporary staffing function at The Christie. By working closely with the Temporary staffing coordinator & the eRostering team we will be able to maximise cost efficiencies and an excellent streamlined service. We are in a position to really drive service improvements & transparency across the Trust on workforce trends & implement processes & systems to reduce the reliance on Agency staff so if you fancy being part of a new established team of excellence please apply.
DUTIES AND RESPONSIBILITIES
Operational / Administrative
Management and configuration of Healthroster. Developing marketing and communication material (within a ‘project library’) through various mediums including (but not limited to):
Microsoft SharePoint
Microsoft Office
To create regular reporting and forecasting tools direct from the e-Rostering dashboard.
To manage and prioritise the e-Rostering Inbox and team calendar, ensuring adherence to our Service Level agreements
To coordinate and maintain the eRostering team Standard Operating Procedures (SOP’s)
To support the Project Lead in the production of regular updates and reports on project progress and input into the development and preparation of project initiation documents and plans
Answer, manage and prioritise helpdesk calls on behalf of the team. Wherever possible resolve low-level helpdesk calls before escalating to a coordinator
To run the payroll lock down each month and to facilitate units in finalising rosters
To maintain the team Intranet by uploading news items and documents
Deal effectively and promptly with incoming enquires in line with the Data Protection Act
Provide timely written and verbal responses to ad hoc queries from staff, co-workers and managers
Participate in the review and audit of the department policy, processes and procedures and comment on changes
To attend meetings internally and externally and feedback to wider team
To keep up to date with system updates and developments and the implications for service delivery and to assess and communicate any impact they may have on related projects
To support the Project Lead in the implementation of additional eRostering modules & systems
Responsible for the preparation and distribution of KPI reports either on a 4 weekly or Monthly basis
To lead in analysis and audit of information produced by the Allocate software suite.
To provide project support on specific elements of the eRostering project where requested e.g. technical issues
To proactively identify and make an assessment of potential issues and risks and suggest possible solutions to the Project Lead.
To order any necessary supplies required e.g. stationery
COMMUNICATION
eRostering Steering Group (local and collaborative).
Staff and managers at all levels within the Trust
Other Trust departments; Workforce, Occupational Health, Payroll, Finance, School of Oncology and other internal departments as required
Other NHS Trusts and external organisations as necessary
To provide, receive, and deal on a daily basis with sensitive and confidential information / personal staff details.
To use verbal, written, e-mail and telephone methods to communicate with staff at all levels
TRAINING AND DEVELOPMENT
Identify own training needs, in consultation with line manager, and attend relevant courses / study days to enhance personal development
Attend and actively participate in an Annual Personal Development Review
Be willing to demonstrate your duties to new starters or less experienced staff
ORGANISATIONAL RESPONSIBILITIES
To be aware of/maintain an up to date knowledge of information governance, data protection and confidentiality and to incorporate it into daily practice at all times
TECHNICAL
Development of technical documentation such as databases, spreadsheets and website content
Production and manipulation of large data sets using BI Intelligence (ESR’s reporting tool) and Microsoft Excel
Understand technical systems and applications such as ESR, Sharepoint, Websites and Microsoft products
To be responsible for supporting the inbound absence & attendance interface between ESR & Healthroster
Regular occupation code validation to ensure our Trust make up is accurately reflected to external sources & data collections.
To run the standard data cleansing report on a monthly basis, identify missing information and work with managers to populate gaps.
To monitor data quality on an ongoing basis and to coordinate annual personal data verification exercises on a Trust wide basis
