Address• Act as a trusted ESG & Climate advisor for clients and their advocate within MSCI ESG Research
• Achieve target retention and renewal rate
• Drive revenue growth with outstanding client service
• Serve as domain expert on MSCI ESG Research's suite of ESG products and services
What we offer you
• At MSCI we are passionate about what we do, and we are inspired by our purpose - to power better investment decisions. You'll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.
• Wherever you are located you will find transparent compensation schemes and employee benefits that can help ensure your financial security and health. While they vary by different locations, we offer a broad range of benefits that are part of the value you receive as an MSCI employee.
• Our flexible ways of working will allow you to maximize your potential, and we will empower you with the trust, accountability, and advanced technology to perform at your very best.
• You'll find a purposeful approach to wellbeing to provide you with all the resources you need to be your best at work and in your personal life. Our 'Here For You' Employee Assistance Program is available for our employees globally, providing confidential emotional support, financial and legal advice free of charge.
Your key responsibilities
• Proactively communicate and educate clients on key ESG matters
• Own and manage client inquiry and issue resolution process using SalesForce.com and other internal tools
• Monitor and ensure client satisfaction
• Identify accounts at risk and create a plan to ensure revenue and client retention; working with cross-functional teams to address issues in a timely manner
• Develop/drive account management plans for all clients;
• Conduct regular calls/visits with clients (health checks, training, relationship planning and review), requiring roughly 5 days of travel per month within Europe
• Identify and communicate up-sell opportunities to sales team
• Provide subject matter expertise in pre-sales/up-sell/on-boarding activities
• Conduct product training for clients
• Build up ESG industry expertise in order to guide client in integrating ESG research into their investments processes
• Perform frequent testing of new product features
• Continually assess target market and work with management to ensure company is offering relevant services
• Encourage and facilitate meetings between clients and research analysts
• Act as liaison between client and internal MSCI ESG Research teams for key client initiatives
• Communicate market requirements to ESG Research business leaders
• Attend relevant industry events
• Take ownership for projects to help improve client service delivery and team efficiency
Your skills and experience that will help you excel
• Good understanding of the ESG market and how ESG factors impact the investment process
• Excellent organizational, presentation and communication skills
• Innovative, motivated, client-oriented and commercially-aware thinker
• Demonstrated project management skills - define scope, resources and time lines and manage to deliverables
• A team player able to effectively manage the expectations of a diverse and demanding client base
• Absolute personal and business integrity
• Knowledge of the financial services industry is required
How we'll support you
• Our culture of high performance and innovation relies on our people sharing their knowledge and lifting each other up. You'll be surrounded by a collaborative, global network of talented colleagues who will support and inspire you to do the best work of your career.
• We believe new and challenging experiences drive personal growth and innovation. With the right challenges, encouragement, and development support you can shape your own career experience. Career paths are multi-directional, and we encourage and support internal mobility to help you identify new opportunities to progress and take control of your future.
• As a new joiner you'll be enrolled on our Global Orientation interactive learning experience to set you up for success.
• Our tailored learning opportunities will enable you to acquire the skills you need at your own pace, choosing between the courses and certifications best suited to you. Our Learning@MSCI platform coupled with access to LinkedIn Learning Pro will provide you with all the resources you need for to accelerate your professional growth.
• At MSCI we act in ways that encourage respect for all voices, ensuring that everyone can be themselves and feel like they are a part of the company. We are intentional about ensuring that everyone is treated fairly and supported with equal opportunities to succeed.
• We have eight MSCI Employee Resource Groups: All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women's Leadership Forum.
About MSCI
MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.
To learn about life at MSCI visit careers.msci.com , follow us on LinkedIn and Glassdoor or join our Talent Community .
To all recruitment agencies
MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.
MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law.
Note on recruitment scams
We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on our careers site .
Benefits
MSCI is committed to providing a competitive benefit package to you and, where applicable, your family. You are entitled to an extensive range of core benefits along with a range of additional benefits.
Core benefits:
- Private medical insurance
- Private dental insurance
- Private GP service
- Medical screening
- Life Assurance
- Long-term disability benefit
- Accident Insurance
- Critical Illness Cover
- Group Personal Pension Plan contribution
Additional benefits:
- Cycle Scheme
- Personal travel insurance
- Will Writing
- Independent Financial Advice
- Eye Test Reimbursement
- Season Ticket loan
