Address
Form of work
SalaryEstates Services Officer
£23,204 to £26,950 per annum
Coventry Based (You will need to go to Birmingham/Hereford/Worcester at times)
Permanent, Full Time
Our client are seeking Estate Service Officers to join their estate teams based in Coventry working across Coventry, Birmingham, and Worcester.
In this role, you will be responsible for the appearance, cleanliness, and operational effectiveness of the internal and external communal parts of the blocks and Estates which they own.
In housing you can make a real difference, the role of Estates Services Officer will involve:
To be responsible for the appearance, cleanliness, and operational effectiveness of the internal and external communal parts of our clients blocks / land including littler picking & bins
To be responsible for all equipment and ensure it is kept in a clean condition and good working order. Undertake daily maintenance including minor repairs and ensuring safe use and storage of all equipment.
To deal effectively with queries from managers, officers and residents ensuring a high standard of customer care, and to assist in the first instance investigation of complaints or enquires.
Drivers are to ensure vehicles are driven, cleaned, maintained, and parked in a responsible manner thereby fully complying with all applicable and relevant legislation. Logbooks are completed daily. Any change to driver validity is reported to human resources and line management.
To transport and dispose of all collected items within current legislative guidelines and in line with company contracts and procedures. No items are to be given or sold to or left for any unauthorized party or scrap dealer.
To operate mechanical handheld machinery in a correct safe manner in line with risk assessments for that particular machine.
Where required to undertake training.
Remove any abandoned items from voids, including loft spaces and undertake initial cleaning, including basic pest control to enable repairs staff to work in dwellings. Proper training will be given to all staff for use of chemicals.
To move abandoned goods / furniture to storage as directed by Estates services and Neighbourhoods.
To be able to work effectively, trustworthily and in line with company values in the absence of the team leader.
To carry a mobile phone for communication purposes and undertake reporting as instructed by line management. To ensure the phone is working fully and report any default to line manager urgently.
To complete all paperwork associated with the duties you are tasked to undertake.
To carry out gardening and horticultural duties as requested and ensure all work is carried out to a good standard.
To carry out weekly and quarterly routine checks on playgrounds and play areas owned.
Deal with tenants and work alongside Neighbourhoods Team
Mechanically clean bins of all sizes.
Complete requests for removal of items under the process.
All work to be undertaken in line with our policies and procedures, including Health and Safety, Customer Involvement, Equality and Diversity and Safeguarding
Undertake any other duties commensurate with this post as reasonably requested by the
As an Estates Services Officer our client need you to have:
Experience in bulk and household waste removal including clearing and removal of goods from void properties.
Experience in garden clearances, garden cutbacks, shed and garage clearances and bin chute clearing, gutter clears.
Experience of operating standard tools and equipment
Knowledge and understanding of Road traffic laws and regulations.
Experience of working in a team
Completion of paperwork relating to daily work
Basic Health and Safety knowledge in an estates and services environment including the use of equipment.
Experience of dealing with customers and commitment to delivering a high level of customer satisfaction
Be able to work to and meet varying deadlines.
Be able to work in unpleasant conditions.
Be able to undertake physical activities including lifting of heavy items.
Driving Licence is essential
Their people are everything and they offer:
Opportunities for salary progression, which isdirectly linked to performance reviews.
Vehicle provided for work use.
Annual leave starts at 25 days per year, increasing with length of service.
Enhanced family leave.
Company Pension - theymatch up to 10%.
If part of the pension scheme you are entitled to Life cover (three times your annual salary).
EAP - a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling.
Medicash scheme -which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
Organisational Sick Pay (benefit increases with length of service).
Recognition through their Employee Excellence Awards.
Representation opportunities on their Staff Consultative Forum.
Access to their Wellbeing platform.
Employee Excellence Awards (winners receive extra days annual leave that year).
Occupational Health.
They adopt a proactive approach to safeguarding to ensure everyone accessing their services can do so without fear of harm, abuse, or neglect. As part of their recruitment process, they carry out robust safeguarding checks.
This post is subject to a Basic DBS check (Disclosure and Barring Service).
Closing date: Wednesday 27th March 2024
Interview date: Thursday 4th April 2024
Please note they will be reviewing applications throughout the campaign and may invite candidates to interview at any time. They reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.
