Address
Form of work
SalaryOur client is looking for a Team Lead to support and manage a team of Event Travel professionals who provide an outstanding and dedicated service to the companies clients
Benefits
-Market leading salary
-Bonus Scheme
-Hybrid working
-Pension Scheme
-Healthcare Insurance
-Dentalcare Insurance
-Cycle to Work Scheme
Purpose of the Role:
This varied role requires a Team Leader with strong leadership skills who can influence, mentor and guide a team of Event Travel Managers as well as demonstrating excellent relationship, communication and commercial skills, who will develop industry leading relationships. The Team Leader has direct responsibility for the quality, performance and output of the Event Travel Managers. The responsibility extends to assisting the Head of Event Travel with the management of the daily operation through multiple inbound/outbound channels including phone and e-mail in the creation of all group travel reservations.
About You:
The successful candidate will have a proven track record in managing a team of people as well as booking group travel logistics, driving income levels into the business at every opportunity as well as possessing strong attention to detail and organisational skills, and be able to demonstrate value to both clients and suppliers. Core Skills/Competencies Required:
• Experience of operational management preferably within the global travel and/or events industry • Strong leadership, influencing and negotiation skills.
• Excellent communications skills both written and verbal.
• Outstanding relationship building skills.
• Ability to understand and act on the key metrics and business drivers.
• Experienced in people development and management.
• Proven experience in the travel industry, specifically booking and ticketing group travel
• GDS experience
• Cvent and/or understanding of event registration tools.
• Excellent fares and ticketing knowledge including Published, Net, Group, and Consolidator fares.
• Working knowledge of MS Office Suite, with a focus on Excel and Outlook
• Experience working in a high pressured environment.
• Knowledge and experience of the air/travel industry and key contacts
• Excellent geographical and airline schedule knowledge
• Project management expertise with the ability to handle multiple projects at the same time.
• Ability to present facts in a concise document.
• Manage processes from conception to final reconciliation.
• To assist and support other Team Lead’s and Head of Event Travel as and when required.
• Outstanding organisational skills
• A caring and passionate person who shares a vision in developing strong relationships.
