Address
Form of work
SalaryExcel Administrator - Leeds
Type - Office based
Length of contract - temporary ongoing
Working hours-Monday to Friday 8am till 4pm
Pay - 11.44
The role is on our client helpdesk providing support over the phone to the client estate, logging jobs for engineers and dealing with any requests which come in out of hours, so customer service and a good telephone manner and admin skills are vital to be considered for the role
Main duties:
- Checking data
- Chasing up jobs
- Reports
- Data Matching
- Excel
- Data Inputting
Main Responsibilities
Based within a 24/7 National Service Centre handling calls, emails, web chats and other inbound / outbound transactions from customers and stakeholders within the agreed service levels. Ownership of customer requests through to completion ensuring a timely resolution.
Handle both inbound and outbound transactions to an excellent standard and in line with company quality standards
Actively listen to customer and colleagues, clarifying requirements and setting expectations
Manage queries by accurately understanding and managing customer contact with excellent attention to detail
Proactively identify jobs at risk, and escalate where appropriate to ensure targets are met
Real time management of incidents and escalations
Accurately obtain and record customer / engineer / stakeholder interactions, enquiries and complaints using the appropriate systems
Working with third party suppliers
Liaise effectively with internal departments and coordinate applicable action where necessary to ensure timely attendance for jobs
Dispatching jobs to the Engineers over the phone or via electronic interfaces ensuring attendance within the required priority
Raising purchase orders to facilitate the completion of work orders
Logging all necessary information to enable the optimum engineering response
Provide accurate and timely communication to all levels of management to inform them of priority jobs, accidents, near misses or instances of absence
Raise any relevant access permits on behalf of Engineers to ensure their compliance on our customer's sites
Achieve the required level of competency to be able to deal with the various clients and contracts of the National Service Centre
Maintain accurate records for out of hours teams to ensure minimal disruption
And any reasonable request
