Experienced Receptionist

We have a fantastic opportunity for an experienced Dental Receptionist to join our team at Heaton Mersey Orthodontic Centre.

The ideal candidate will have a positive attitude, good work ethic and enjoy working as part of a team. The reception team are the first point of contact for our patients, so a warm welcome and first class customer service are really important to us. We are a busy private practice so the candidate must be highly organised and able to work to a high standard.

Employment duties

• Perform a high quality reception and administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness and profitability in line with the GDC guidelines and practice policies
• Establish and maintain productive working relationships with all members of the dental team
• Liaise with the practice manager on all matters concerning administration, pay and service conditions
• Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work

Key tasks

• Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner
• Receive and deal with patients and visitors in a pleasant and prompt manner
• Keep patients informed of any delays
• Notify orthodontists/orthodontic therapists/nurses of patients’ arrivals
• Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required
• Prepare patient records and day sheets
• Collect and record patient payments and pursue any debts in accordance with the practice payments policy
• Maintain the patient records to ensure they are completed correctly before filing them securely
• Follow computer procedures to ensure that patient records are properly maintained
• Carry out routine house-keeping procedures on the computer, including undertaking regular back-ups in line with practice policies
• Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out
• Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints
• Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice
• Identify his/her own training and development needs and undertake appropriate training as agreed with the line manager during appraisal
• Assist throughout the practice and perform such other tasks as reasonably requested by the principal
• Attend all practice meetings

Job Type: Full-time

Salary: £16,000.00-£22,000.00 per year

Benefits:

• Company events
• Employee discount
• Free parking

Schedule:

• Monday to Friday

Work Location: In person

Application deadline: 18/04/2024
Expected start date: 29/04/2024