Address
Form of work
SalaryUp to £50,000 p/a DOE
Liverpool
Permanent
We are looking for an Export Manager to join a leading logistics company, based in Liverpool. As the Export Manager, you will spearhead export operations, ensuring unparalleled solutions and service for both clients and internal stakeholders. Your role will involve developing freight services aligned with clients' needs, training and fostering operational excellence within teams and achieving key performance indicators (KPIs) on service and financial metrics.
Key Responsibilities of an Export Manager:
- Develop expertise within the export sea freight team to meet customer service expectations.
- Foster a customer-centric mindset across the team, prioritising service quality and profitability.
- Collaborate with Customer Experience Support (CES) teams to provide seamless support to clients and internal stakeholders.
- Contribute to budget definition and P&L management for the branch.
- Liaise with management and sales to innovate and enhance service offerings.
- Lead continuous improvement initiatives for customers and internal processes.
- Serve as an escalation point for customer and team issues, ensuring swift resolution.
- Collaborate with branch and country management to set strategic goals and financial targets.
- Cultivate a KPI-focused, results-driven team culture centred on communication, innovation, and accuracy.
Minimum Requirements:
- Minimum 5 years of experience in logistics.
- Proven track record in operations management.
- Experience in people management.
- Competency in ISO quality standards.
- Proficiency in ICT.
- Excellent verbal and written communication skills.
- Ability to thrive under pressure and manage time effectively.
- Adaptability to change and strong team collaboration skills.
- Enthusiastic and flexible with a knack for motivating teams.
The successful candidate will receive:
- Opportunity to lead and innovate in a dynamic industry.
- £4,200 Car Allowance.
- Pension scheme 3%.
- Competitive compensation package.
- Professional development and growth opportunities.
- Collaborative and supportive work environment.
If you're interested in this role, please click apply now!
