Address
Form of work- Primary focus on delivery of all FM Operations SLA's in accordance with KPI & Output measurements
- Co-ordinate with FM Operations and Critical Service teams to deliver service level agreements
- Support/Monitor 3rd party maintenance supplier activities when required and report any corrective works arising
- Comply with HSE requirements as outlined within the SLA and as instructed by the company policy
- Act as a part of site Emergency team i.e. Fire Marshall, as required for emergency control activities
- Report all accidents, occupational illnesses and emergencies in relevant books/documentation
- Ensure all contractors, under sphere of control, operate within appropriate SHE processes and client HSE standards
- Conduct monthly self-assessment SLA checks in support of quarterly contract performance requirements
- Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns
- Monitor and maintain stationery levels
- Carry out statutory fire testing and associated checks
- Co-ordinate with Security and report any faults on access entry system where necessary
- Raise Purchase Orders for goods or services as required, in compliance of business controls at all times
- Approve invoices; goods received notes and statements for payment purposes
- Act as responsible person in line with DFA to carry out cost control function
- Take ownership and understand customer requirements and be able to demonstrate the ability to close out concerns and ensure customer is kept appraised at all times
- Act as deputy in the absence of line management
- Provide and arrange cover for the FM team as defined by line management
Person Specification:
- Strong PC skills, MS Office
- Good administrative skills
- Well organised and good prioritisation and planning skills
- Key focus for this role is to ensure that all FM services are delivered in a confident and efficient manner
- Knowledge and awareness of the facilities management industry
- Practical experience in working with supply partners to deliver a seamless, integrated service
- Customer services experience and the ability to communicate at all levels
