Facilities Helpdesk Team Leader

Facilities Help Desk Team Leader
Location: Southend, Essex (office based) - Free Parking 
£30,000 with salary uplift in successful completion of probation
Mon and Friday 0800 to 1700
Tues, Wed, Thurs 0830 to 1800
My client has a vacancy for a full-time coordinator / Team Leader. As well as undertaking helpdesk operator duties, you will be responsible for managing day to day jobs/queries for key clients and overseeing 2 junior helpdesk operatives.
The role offers the opportunity to join a wonderful company and be part of a friendly team. The company is growing and expanding and offers potential to the right person.
The successful applicant will be responsible for responding to the day-to-day maintenance requirements of customers. We are looking for someone who has proven experience within a Facilities Helpdesk ideally as a Senior or Team Leader. You will be a strong relationship builder, be computer literate, organised, meet deadlines and a professional telephone manner coupled with scheduling and coordinating experience with engineers.
Duties will include:
Overseeing two Schedulers
Account managing your client.
Coordinating Engineers dairies scheduling planned and reactive maintenance
Liaising with a sub-contractor network
Answering telephone enquiries
Inputting calls on to a data base system.
Updating clients
Producing purchase orders
Checking progress
Experience with facilities maintenance ids ideal however scheduling and coordinating for engineers is essential for this role.