Facilities Management & Asset Lead

Facilities Management - Help Desk & Asset Lead

Are you a seasoned professional in Facilities Management looking for a challenging leadership role? An exciting opportunity has arisen for a Help Desk & Asset Lead to join a dynamic team, contributing to the efficient operation of facilities within a vibrant London borough.

About Us:

We are a forward-thinking organization committed to delivering excellence in Facilities Management. Our team plays a crucial role in ensuring the smooth running of operations, and we are seeking a proactive and skilled individual to lead our Help Desk and Asset Management functions.

Key Responsibilities:

As the Help Desk & Asset Lead, you will:

• Lead the Facilities Management Helpdesk and be the primary contact for technical assistance.
• Manage and develop the Facilities Management Helpdesk and Computer-Aided Facilities Management (CAFM) system.
• Support the FM Business Manager with financial duties related to the CAFM system.
• Oversee the management of information, data, and documentation held on the CAFM system.
• Develop, implement, and manage a Facilities Management building asset and life cycle database.
• Lead on all technical aspects of the Help Desk and CAFM system.
• Provide planned and ad-hoc reports generated from the CAFM system.
• Liaise with contractors, engineers, and site contacts for access, operational, or site-related matters.
• Lead and support the liaison with internal and external stakeholders.
• Deputize for the FM Business Manager when required.

Personal Responsibilities and Duties:

As the Help Desk & Asset Lead, you will be accountable for:

• Leading the development of the Council's CAFM system.
• Managing the FM Helpdesk and team effectively.
• Monitoring and reporting on the performance of all facilities and asset data.
• Providing planned and ad-hoc reports generated from the CAFM system.
• Supporting the FM Hard Services Manager with financial activities.
• Communicating with officers and contractors on CAFM-related matters.
• Leading on helpdesk complaints and communicating to senior management.
• Managing data and documentation within the CAFM system.
• Leading on all technical aspects of the Helpdesk and CAFM system.
• Supporting staff appraisals and training to improve performance.

Requirements:

To be successful in this role, you will need:

• Detailed understanding and knowledge of Facilities Management CAFM systems.
• Knowledge of key aspects of providing a Facilities Helpdesk Service and Customer Care.
• Experience managing a FM Helpdesk.
• Strong communication skills, both written and verbal.
• Excellent IT and Data Management skills.
• Experience managing staff and contractors in a customer-oriented environment.
• Demonstrable knowledge and experience of CAFM systems.
• Ability to establish effective working relationships with colleagues, contractors, and stakeholders.
• Commitment to equal opportunities and diversity.