Facilities Support Officer

Are you looking for a rewards career in facilities management?

Do you enjoy variety day to day, take pride in your work and enjoy seeking practical solutions?

Will you thrive in an environment where you will take a proactive role in ensuring the smooth operation of Facilities Management service?

If so, then this could be the role for you.

The Facilities Management team manages a portfolio of properties. This service provides support and guidance to managers of services including office waste disposal, grounds maintenance, accommodation management as well as the provision of technical advice.

Salary: £24,294 to £24,702 per annum

Contract Type: Fixed Term Contract until 28 February 2025

Working Pattern: Full-time (37 hours per week) Monday to Friday (08:00am to 4:30pm, you will be expected to work one day per week from 08:30am to 5:00pm. Final arrangements to be confirmed with the successful candidate)

Location: County Hall North, Madeira Ave, Horsham RH12 1AB and Crawley Library, Southgate Ave, Crawley RH10 6HG (Hybrid and Flexible Working)

All West Sussex County Council (WSCC) employees have a WSCC location as their contractual work location, however we do operate a 'Smarter working' approach, this is something that you agree locally with your manager, for what works best for you, your role and your team. More details will be shared once you start working.

Internal candidates wishing to apply for this role will be considered for a secondment position. Please can you therefore discuss and agree this with your manager before applying for this position.

The Opportunity

As a Facilities Support Officer, you will be part of a supportive team managing maintenance and compliance at County Council buildings, ensuring a safe environment for staff and customers.

You will manage helpdesk calls, using your initiative and judgment to decide how best to response and ensure they are assigned to the correct service.

Reporting to the Facilities Management Helpdesk Manager, you will provide expert advice, resolve a range of customer enquires via Concerto (automated response system) and emails. You will confidently record all customer queries to ensure that they are dealt with efficiently.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

About You

This role is office based and will involve frequent phone calls. You will need to have great interpersonal skills to develop good working relationships with a wide and diverse range of people such as Senior Management, your Facility colleagues, and members of the public.

With a customer focussed approach, you will be a strong problem solver, be a team player and have understanding and appreciation of the need to maintain essential building services and security.

You will be able to demonstrate excellent communication and interpersonal skills, communicating on several different levels with multiple stakeholders and adapting your style accordingly.

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.

Further Information

The reference number for this role is EIE01262.

Does this sound like the opportunity for you? Click apply below, upload your CV, and complete the application form, explaining how you meet the key skills in the attached job description and experience you can bring to the role. Please ensure all that any gaps in employment are covered in your CV.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced Disclosure and Barring Service (DBS) check, years referencing and a health check.

Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.

We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.