Facilities & Support Services Manager

Are you a committed and enthusiastic leader with a proven track-record in facilities or Support Services? Do you enjoy working collaboratively in an energetic and innovative team? If so, we’d love for you to join our team at Knightshayes.

What it's like to work here

We’re a busy property in the National Trust welcoming over 200,000 visitors per year and there's so much potential here for you to make a difference for people and our place. We have an ambitious 10-year plan to grow Knightshayes as a visitor destination, with our twentieth century woodland gardens and Burges designed house at the core of that.  

Reporting to the General Manager, you’ll lead the Facilities & Support Services team, working alongside our many portfolio staff. You will be a member of the property leadership team playing a key role in helping to shape and influence our future across the whole portfolio. You will be part of the Duty Manager team at Knightshayes and this averages two to three days per month on a rota, full training will be provided. 

For more information about our property please visit www.nationaltrust.org.uk/knightshayes-court

What you'll be doing

This role line manages a small team to deliver our Business Services and Facilities functions. Business Services offer support to all departments, signposting staff, volunteers, visitors, and contractors whilst providing specific support around banking, procurement, and records management. Our Facilities team leads on all planned preventative and reactive maintenance across the estate, working to help maintain standards as well as co-ordinating the oversight of compliance monitoring. It will lead on a number of small projects as well as being involved in larger capital works projects.  

It is important that you are able to form strong links with all fellow property heads of department, working collaboratively to best utilise resources and enable efficiency improvements. Please also read the full role profile attached to this advert.  

Who we're looking for

We would love to hear from you if you’re;  

• an inclusive, capable & curious leader with experience of leading teams in either Support Services or facilities; 
• an advocate for heritage with a good understanding of the challenges of maintaining and enhancing buildings, features and facilities in a significant heritage environment; 
• someone with an eye for detail, especially in standards, health & safety management, and compliance; 
• a confident communicator, who enjoys building effective and collaborative working relationships with a broad range of people – staff, volunteers, contractors, advisors & visitors; and 
• organised with a track record of being a strategic problem solver and planner.  

Next steps 

If you would like an informal discussion regarding the role then contact the recruiting manager at lewis.paterson@nationaltrust.org.uk. 

Closing date for applications is Sunday 21 January 2024. 

Interviews will be held at Knightshayes on Thursday 1 February 2024.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Tax free childcare scheme
• Rental deposit loan scheme
• Season ticket loan
• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most locations
• Independent financial advice