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SalaryBe the friendly face who welcomes families in need to a service that can change their lives.
At the Royal Borough of Kensington and Chelsea, we put local people at the heart of everything we do. Our Early Help Service is a way for children and families to get extra support when they need it. We aim to help families when difficulties first start, so we can support them with finding solutions quickly. Our Family Hubs are busy places where families come to talk to us, so we can understand their needs and get them the right support at the right time. We can help families by facilitating support in everything from parenting skills and confidence, to managing health issues and disabilities, or getting expert advice on child behaviour or wellbeing. There are health visitors and midwives on site, and we work closely with partner organisations across our multicultural community. It is fast paced work in a vibrant and attractive setting, with up to 150 visitors each day.
The Role:
As a Business Support Officer, you will be the warm and welcoming face visitors see when they come to a Family Hub for help. As organised as you are friendly, you and your colleagues will be the ‘glue’ that binds the Hub together. Greeting visitors and dealing with their enquiries, you will register them on our system if they are new to us. Database maintenance and administration will be a core aspect of your role – and one that is vital in enabling managers, practitioners and frontline staff to deliver the right support to families. We will rely on you to organise a range of key documents and records, and to generate reports and correspondence. But it all begins with understanding families’ needs and explaining the services and activities we offer. To ensure you can deliver the best service possible, you will have plenty of learning and development opportunities, including training on topics such as trafficking, grooming and safeguarding.
Please refer to the Job Description for more information.
About You:
To join our diverse team, you will need a commitment to making a difference for communities and residents. We expect you to have some administrative experience – especially in using databases – and to demonstrate skills in multi-tasking. Experience of working with children and families would be an advantage but is not essential, as we can train you across our service. What matters most is a combination of organisational skills and attention to detail, together with excellent communication skills and a passion for good customer care. Friendly, welcoming and responsive to people’s diverse needs, you are someone who inspires the confidence of others.
In return, you can look forward to a package that includes a competitive salary, a high-quality pension scheme, and generous annual leave plus bank holidays.
To apply please click the Apply Now link below.
