Fast Track Liability Handler

To effectively manage a portfolio of liability-disputed Fast Track files independently. The role will involve handling cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement.

Key Accountabilities:

• Independent management of a caseload of Fast Track work, including effective planning and organising of the workload to ensure Court deadlines are met.
• Delivery of agreed performance targets and quality standards
• Analysis of the available evidence to create an initial case strategy on quantum.
• Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs• Proofing witnesses, assessing their evidence and drafting statements
• Drafting of Court document and complying with all Court deadlines.
• Instructing, briefing and liaising with Counsel.
• Undertaking court telephone hearings ensuring progress is maximised and all actions are completed to bring cases to settlement
• Guiding the Defendant through the litigation process where required and set expectations.
• Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
• Delegation of tasks where available and appropriate to other members of the team
• Dealing with correspondence and telephone calls within strict service level agreements
• Updating reports upon receipt of evidence as required.
• Adhering to Client Guidelines
• Provide written updates by email or letter to clients detailing case activity to ensure that they receive up to date and accurate information about progress when requested
• Effective management of the CRU and NHS process
• Ensuring files are kept within ISO 9001 guidelines

Working Hours
35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch Primary location for this role is our Bolton office 1 day in the office 4 days from home.

Recruitment Criteria:

•  Previous experience of handling own caseload of litigated claims (either in a defendant or claimant role)
•  Understanding of case law and litigation practice and process, and Court Practice Rules
•  Ability to plan and prioritise workloads
•  Efficient in a process driven environment
•  Drive to achieve to take development opportunities when they arise with a positive attitude
•  Calm under pressure with the ability to re-prioritise and delegate effectively when required
•  Confident with ability to take initiative to innovate and adapt to changing situations
•  Confidence to seek advice and guidance when dealing with new tasks
•  Excellent listening and verbal communication skills
•  Excellent written communication skills and the ability to compose professional written communications
•  Ability to follow instruction with attention to detail
•  Ability to recognise when sensitivity and tact are required
•  Effectively work within a team
•  Proficient IT skills (Word, Excel and Office)
•  Good standard of education - 5 GCSE’s grade C/5 or equivalent including maths and english

Preferred:

• Established experience in law through further education or experience.
• File handling experience within a law practice or Insurer.
• Good understanding of the high way code and basic road traffic act principles.
• Experience of Indemnity Principles and CCFAs

Values:
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;
Keoghs values

We are connected
We are Dynamic
We are Innovative