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SalaryRef: 14588
Role: Field Debt Resolution Manager (B2B)
Location: South West UK (with frequent nationwide travel and some WFH flexibility)
Salary: £40,000 - £50,000
Are you ready to be part of an exciting, rapidly growing supplier seeking talented and ambitious individuals to join their team? Here's your chance to make a real impact as a Field Debt Resolution Manager (B2B). This role requires an agile and energetic leader who can work well under pressure, collaborate across departments, and reimagine Debt Resolution through face-to-face customer interaction.
As Field Debt Resolution Manager, you will play a vital role in leading my clients internal Field Debt Resolution capability. You will help drive the rapid growth of our Field Debt Resolution capabilities to create a highly credible and respectful field force, working to prevent our customers from falling into debt or assisting them in becoming debt-free as quickly and sustainably as possible. If this role sounds like you. Apply today!
Your Responsibilities:
- Lead the development of our internal Field Debt Resolution capability.
- Train and mentor field operatives in resolving debt issues, both pre-Enforcement and at Enforcement (Warrant of Entry).
- Performance manages field operatives to ensure they excel in helping customers become debt-free quickly and sustainably.
- Build strong relationships with a range of stakeholders and teams to drive rapid progress.
- Map out and deliver milestones to achieve our objectives.
- Provide expert coaching, mentoring, and support.
Experience
- You don't need experience in the Energy industry or enforcement, but you must be an expert in a related field. You should be a calm, strong, confident, and assertive leader.
- Building highly effective relationships is crucial. You'll work with a diverse range of stakeholders and teams to make things happen efficiently and to a high standard.
- You will map out and deliver milestones, ensuring we achieve our objectives efficiently.
- You will train and mentor both existing and new field operatives, guiding them in resolving debt issues in the field, whether pre-Enforcement or at Enforcement.
