Field Service Engineer

The Field Service Engineer (FSE) is responsible for the installation, commissioning, and training of machines. Demonstrate excellent customer facing skills whilst remaining calm and resolving any challenge’s on site in an amicable manor in line with company policy. Advising the help desk and schedulers on any site base and machine issues. Able to communicate and liaise with the business in the support of all its products. The Individual must be focused on delivering and driving solutions through ownership. The FSE must also be available to attend site throughout the country at short notice providing solutions for our customers and the business. The FSE must be able to understand and demonstrate the functionality of our equipment.

Providing technical and sales support to the business

Commissioning, training, and installation

Electrical & mechanical breakdowns (Min 50/50)

Driving change through historical and acquired knowledge.

Main Tasks:

Understand and demonstrate knowledge of engineering activities including:

Service work

Preventative maintenance

Installation and commissioning of capital equipment (Preferably CNC machines)

Electrical breakdown competent

Mechanical breakdown competent

Training customers

Supporting customers and the helpdesk on technical and customer issues

Understanding mechanical drawings

Problem solve and troubleshoot in the event of difficulties arriving from an intervention.

Site surveys

CNC knowledge

Attend training courses.

Ensure work is carried out to the highest standard within the allowed timeframe and actively reduce any remedial work.

Advising on installation planning through historical knowledge

Technical advice and troubleshooting for customers and the business.

Taking ownership for the work carried out on site with flexibility in accordance with our customers’ needs.

Prepare and submit paperwork including EWO’s, timesheets and expenses.

Provide information in a timely manor.

Computer literate in terms of email, phone/web-based applications e.g., Work orders are digital, H&S online portals, knowledge based Sharepoint website, electronic web-based mileage sheets, training portals, etc.

Understands the importance of H&S.

Core Skills:

• Highly motivated
• Team player
• Reliable self-starter
• Working to tight deadlines
• Turning customer problems into solutions
• Relishes and enjoys a challenge.
• Good telephone manner
• Skate and manoeuvre machines safely to the installation layout
• Good mechanical engineering background in installation, breakdown and electrical (MIN 50/50)
• Competent in interrogating electrical issues on commissioning and breakdowns.
• A good understanding of mechanical drawings
• Respectful approach to the business and its customers
• Good ICT and communication skills
• Electrical breakdown competent
• Breakdown mechanical competent
• Understands the importance of H&S.

Essential skills:

Highly motivated

Respectful approach to the business and its customers

A solid engineering background in installation, PM and basic breakdowns

Competent in understanding mechanical drawings.

Can interrogate electrical/mechanical breakdowns and advise on the necessary remedial action.

Prioritise workload whilst maintaining accuuracay to detail.

Good ICT and communication skills

Skate and manoeuvre machines safely to the installation layout

Can read and understand electrical and mechanical drawings

Electrical breakdown competent

Breakdown mechanical competent

Competent in interrogating electrical issues on commissioning and breakdowns.