Field Service Engineer - Birmingham

Field Service Engineer Mon - Fri £35,000 - £38,000 Main duties for the Field Service Engineer:

• Execute service actions, installations, and problem diagnosis for industrial machinery.
• Perform preventive maintenance to ensure optimal performance and longevity of equipment.
• Train new and existing customers on hardware and software maintenance procedures.
• Diagnose technical errors and determine appropriate solutions.
• Share knowledge and insights with team members to enhance expertise.
• Document service actions according to industry standards.
• Manage spare parts requests and ensure timely delivery to customers.
• Assist in sales and service consultations, providing technical expertise.
• Support machine operations at events and exhibitions.
• Foster positive relationships with customers through attentive support and service.

Candidate Requirements for the Field Service Engineer:

• 1 year of related experience in mechanical engineering, laser cutting/ bending technology preferred
• Having a basic understanding and knowledge of PLC/ CNC - systems and mechanical engineering
• An engaged and courageous personality with a strong focus on customer satisfaction
• The willingness to build sustainable relationships with colleagues and supervisors based on honesty and empathy
• Ability to or willingness to learn how to work with a DMS, CRM (Microsoft Dynamics), LMS (SAP Success Factors) and Microsoft Office
• Readiness to travel approximately 50 % or related field
• Driving license