Field Service Engineer

Our client has been a leading supplier of processing and packaging equipment solutions for the sausage, meat, poultry, seafood, prepared food, bakery, cheese and pet food industries. During that time, the company has gained recognition for its high-quality equipment, innovative engineering, and outstanding service and support. Today, this total commitment to its customers positions them as the one supplier that processors can trust for better, smarter solutions.

The Field Service Engineer is to provide professional service and support for their customers by performing Field Service installation, startup, repairs and maintenance of the equipment. The Field Service Engineer will work within the guidelines ensuring customer issues are resolved in a timely manner and that the customer is left feeling cared for.

Duties and Responsibilities

• Ensuring customer satisfaction and working to “get the job done”, which may mean hours additional to your contractual hours of work, if instructed to do so by the Company as necessary for the proper performance of your duties.
• Whilst we will endeavour to schedule engineers to work that is as close as possible to their home location, this may not always be possible and part of the expectation of the role includes the need to travel away from your local area. This includes staying away in hotels in order to be available to support customer needs. Travel is also required to visit our suppliers for training, updates, FAT’s & the support of customer visits.
• Communicate regularly with service leads, customers, sales, field engineers, engineering and shop
• Obtain knowledge of commonly-used concepts, practices, and procedures within the field
• Installs, troubleshoots, and maintains Reiser sold equipment
• Familiar with standard concepts, practices across the spectrum of the line of equipment our client sells (processing/packaging)
• Equipment Maintenance –perform routine maintenance on equipment and necessary training
• Troubleshooting - Identifies, analyses failures, determine causes of operating errors and taking action to remedy the problem
• Record Activity – complete (job tickets) service reports, record repairs and maintenance performed.
• Update both the customer and Service Management on job completion, or at end of each day.
• Seek and obtain and retain sufficient product knowledge to ensure work is competently performed
• Active knowledge of proper tool selection and troubleshooting techniques necessary for installs and repairs and equipment maintenance
• Adhere to all safety guidelines established by both our client and the customer

Qualifications & Experience

• 2-4 years of experience in the field or a related area
• Apprenticeship or equivalent Electro-mechanical experience preferred
• Previous experience and knowledge of pneumatics, hydraulics and motor control circuitry required
• PLC’s with Ladder Logic knowledge, is advantageous
• Must be able to read and understand electrical, pneumatic and hydraulic diagrams
• Ability to read, write and understand English required
• Customer relations management skills preferred