AddressThe Field Support Technician carries out a wide and diverse range of activities such as completing service desk requests, troubleshooting issues with PC laptops and desktops, supporting colleagues in their use of software, sourcing and addressing connection issues and ensuring that devices are optimised against cyber security threats. The candidate will also work closely with the wider Digital Services team to ensure operational consistency across the SPS.
We’re looking for someone with great communication skills who will act as the first point of contact for colleagues accessing our IT services. You’ll have practical experience of working in a support environment, be comfortable with the rapid pace of change in IT, able to work on your own initiative as well as being a great team player and committed to continuously updating your skills and knowledge.
Install and configure workstation equipment to include both desktops and laptops.
Partners with other Digital Services team members to maintain security of the organisation's computer systems.
Diagnose and troubleshoots end user computing problems including analysing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.
Monitor the use of SPS applications and review user access to ensure it is relevant to each post holder’s role, ensuring to highlight any violations.
Experience in desk side support, in particular the ability to log relevant incident/service request details as per service desk procedures. Desirable
Experience deploying, maintaining, and troubleshooting various IT assets such as printers, VoIP devices and AV equipment. Essential
Experience supporting and maintaining common desktop applications and services (such as MS Office, O365, VPN clients, video conferencing and endpoint protection). Essential
Good numeracy skills including the ability to analyse and interrogate a wide range of information. Essential
