Field System Support Technician X3

***FIELD SYSTEMS SUPPORT TECHNICIANS REQUIRED UK WIDE****
DURATION 6 MONTHS ONGOING-
TRAVEL UK WIDE REQUIRED- Travel costs covered
My client is a market leading wholesale provider in the UK. As a foodservice wholesaler we serve caterers, retailers, and other businesses.
Our client requires 3x Field System Support engineer to join the team. The applicants should have a real aptitude for technology and thrive on providing an exemplary customer service to support Business Centres, Distribution Centres and Support Centres to help improve customer satisfaction and cash profit.
This role will have specific focus on supporting UK wide, so travel is expected. The role includes providing telephone support outside of standard business hours on a rota basis.
Key responsibilities:
Main Functions:
· Keep systems running smoothly and ensure users get the maximum benefit from them.
· Install and configure hardware, operating systems, and applications.
· Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
· Replace hardware parts as required.
· Provide support, including procedural documentation and relevant reports.
· Talk end users through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
· Follow diagrams and written instructions to repair a fault or set up a system.
· Support the roll-out of new hardware & applications.
Experience relevant for this job:
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* Good understanding of working with Technology such as EPOS Systems, RF Devices, printers, thin clients, and mobile handheld devices
* Knowledge of networking connectivity
* Knowledge of wholesale industry business processes.
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* Consistent delivery of results.
* Ability to troubleshoot, test, repair and service technical equipment.
* Ability to run and terminate network cabling (or desire and willingness to learn)
Skills relevant for this job
* Desire to learn / add value / drive progress.
* Excellence in building positive relationships with business stakeholders.
* Good technical trouble shooting and analytical skills.
* Ability to prioritise activities and organise own work schedule where applicable.
* Good written and verbal communication skills, being able to communicate effectively and efficiently with colleagues, customers, and suppliers.
* Ability to adapt quickly to change
* Be physically able to carry out manual handling tasks.
* Comfortable working at height as there maybe occasional requirement to work from ladders.
* Valid Full UK Driving Licence
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Pontoon is an employment consultancy. We put expertise, energy, and passion into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an all-encompassing environment that helps them thrive.
Candidates will ideally show evidence of the above in their CV in order to be considered.
Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Pontoon is an employment consultancy and operates as an equal opportunity's employer.
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