Field Technical Support Specialist

Role Division: Field Service

Based: Field Based (Leicester - all LE Postcodes)

Reporting to: Regional Service Manager

Contract: Perm, Full time

We have an exciting opportunity that has arisen for a Field Service Technical Specialist based in the mentioned area. Applicants will already reside in the area of cover.

We are looking for candidates with experience working in the field of repairing multifunctional photo copier devices or with experience (or related qualifications) in repairing electronic and/or electro-mechanical systems. E.G. IT hardware, domestic appliances, vending machines to mention a few and such experience could be field or workshop based. If you have the relevant background, experience and hunger to learn Kyocera will provide all the necessary basic and advanced technical training to make you a highly competent Field Specialist in our market leading print hardware and software applications.

The individual will provide technical assistance to assigned KYOCERA Managed Document Services accounts within timescales specified by SLAs. Please see the more detailed JD attached outlining more detailed responsibilities.

Main Responsibilities

Some of these include;

• Provide technical assistance to assigned KYOCERA Managed Document Services accounts within timescales specified by SLAs
• Effectively investigate and rectify faults reported by KMDS and channel partner end users
• Perform routine maintenance and modifications/updates as required
• Provide support during installations
• Understand and be fully conversant with SLAs relating to assigned KMDS accounts
• Understand solutions in use and be able to carry out basic fault finding
• Back up colleagues when necessary – e.g holiday, sickness, busy periods
• Log call details using the call logging system within agreed timescales
• Report reoccurring faults to enable proactive management of such faults
• Share expertise and technical information with team members
• Build relationships with key stakeholders within KMDS accounts at all times
• Ensure boot stock and/or site stock is maintained at specified levels
• Attend product courses as requested to ensure knowledge base sufficient for job role

The persons experience

• Full UK drivers license required
• Previous experience of working in a Field Technical Support environment preferably within the MFP/copier/print arena
• City & Guilds or similar qualification
• Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues
• Excellent communication and interpersonal skills to ensure first class customer service

What we can offer you

• Salary (Competitive)
• 25 days holiday (All statutory bank holidays relevant to regional country) - 1 extra day after 5 years. Part time/temporary employees is a pro rata equivalent.
• A buying and selling holiday scheme
• Life Assurance (4 x base salary)
• Pension Scheme - A total contribution of 8% - 5% Employer and 3% Employee.
• Company sick pay (1 week after 6 month probationary period in first year, 4 weeks in years 2-3, 8 weeks in years 4-5 and 13 weeks from year 6 onwards)
• Enhanced Maternity and Paternity leave
• Employee Assistance Programme
• Bike2Work Scheme - salary sacrifice scheme to purchase bikes at a discount
• Lifeworks - Access to discounts / perks
• EyeCare - Access to money off for glasses and sight test

• If you think this role sounds of interest and you would like to apply, please do so using the easy apply on the LinkedIn job post.