Field Technical Support Specialist - Print Management - Mfp

Field Technical Support Specialist – Print Management - MFP

Permanent

Are of cover – Leicester

Salary - up to £32,000 DOE

Must drive!

Great benefits + Phone, Company car + fuel Card, and tools.

We are looking for a personable Field Engineer, to attended breakdowns on Printers and MFPs across the Leicester ideally with printer service experience. As a Field Engineer working for an MSP you will have good customer facing skills, as will be dealing with clients directly on their sites. You will need to be a strong technical person, would is confident in your ability and demonstrates excellent professionalism.

Applicant profile:

• Previous experience of working in a Field Technical Support environment preferably within the MFP/copier/print arena

• City & Guilds or similar qualification or comparative competence level.

• Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues.

• Excellent communication and interpersonal skills to ensure first class customer service.

Key responsibilities and tasks:

• Provide technical assistance to assigned accounts within timescales specified by SLAs

• Effectively investigate and rectify faults reported by KMDS and channel partner end users

• Perform device installation routine maintenance and modifications/updates as required

• Provide support during installations

• Understand and be fully conversant with SLAs relating to assigned KMDS accounts

• Understand solutions in use and be able to carry out basic fault finding

• Back up colleagues when necessary – e.g., holiday, sickness, busy periods

• Log call details using the call logging system within agreed timescales

• Report reoccurring faults to enable proactive management of such faults

• Share expertise and technical information with team members

• Build relationships with key stakeholders within KMDS accounts at all times

• Ensure boot stock and/or site stock is maintained at specified levels

• Attend product courses as requested to ensure knowledge base sufficient for job role

• Adhere to all Company policies and procedures.

• Adhere to customer health and safety policies and procedures when on site.

25 days + B/hols + 1 extra day after 5 years service

4x life assurance

5%company pension

Expenses travel

Eyecare Bike to work scheme

If you have the required skill and experience please apply now!