Field Technical Support Specialist - Print Management - Mfp

Field Technical Support Specialist - Print Management - MFP
Permanent
Are of cover - Leicester
Salary - up to £32,000 DOE
Must drive!
Great benefits + Phone, Company car + fuel Card, and tools.
We are looking for a personable Field Engineer, to attended breakdowns on Printers and MFPs across the Leicester ideally with printer service experience. As a Field Engineer working for an MSP you will have good customer facing skills, as will be dealing with clients directly on their sites. You will need to be a strong technical person, would is confident in your ability and demonstrates excellent professionalism.
Applicant profile:
* Previous experience of working in a Field Technical Support environment preferably within the MFP/copier/print arena
* City & Guilds or similar qualification or comparative competence level.
* Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues.
* Excellent communication and interpersonal skills to ensure first class customer service.
Key responsibilities and tasks:
* Provide technical assistance to assigned accounts within timescales specified by SLAs
* Effectively investigate and rectify faults reported by KMDS and channel partner end users
* Perform device installation routine maintenance and modifications/updates as required
* Provide support during installations
* Understand and be fully conversant with SLAs relating to assigned KMDS accounts
* Understand solutions in use and be able to carry out basic fault finding
* Back up colleagues when necessary - e.g., holiday, sickness, busy periods
* Log call details using the call logging system within agreed timescales
* Report reoccurring faults to enable proactive management of such faults
* Share expertise and technical information with team members
* Build relationships with key stakeholders within KMDS accounts at all times
* Ensure boot stock and/or site stock is maintained at specified levels
* Attend product courses as requested to ensure knowledge base sufficient for job role
* Adhere to all Company policies and procedures.
* Adhere to customer health and safety policies and procedures when on site.
25 days + B/hols + 1 extra day after 5 years service
4x life assurance
5%company pension
Expenses travel
Eyecare Bike to work scheme
If you have the required skill and experience please apply now!
"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information
Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.