Address
Form of work
SalaryBackground
Wave Active is an award-winning charity and social enterprise, supporting local communities with facilities, activities, and services to inspire active lifestyles.
Our purpose is “Inspiring Active Lifestyles” and vision, “To be at the heart of the improvement of health and wellbeing in the Community”.
Managing 15 leisure facilities and Newhaven Fort, across the Lewes District and Eastbourne Borough of East Sussex we are passionate about providing opportunities that support individuals to gain, regain or maintain: health, fitness, and wellbeing.
Offering a range of activities across our facilities and multifunctional spaces, our team is dedicated to creating an approachable environment enabling individuals to prioritise their health and wellbeing journey.
As a charity, formed in 2006, Wave Active continues to ensure all surplus revenues generated from activities are reinvested back into the community in the form of: facility developments, refurbishments, employment opportunities, new programmes of activity and to support those with health conditions to make health improvements.
The Post in Context
We have taken positive steps in developing our site management’s approach to the ‘customer’s journey’. Through investment in facilities, systems and processes we have experienced growth in participation, but it is essential for us to continue to explore new opportunities for investment and partnership, to inspire active lifestyles within our communities.
As the first point of contact you will be critical in providing a first-class customer services experience by welcoming customers positively and ensure efficiency of service and administration at reception. You will also be responsible for cashing up the centres’ monies
on a weekly basis.
Administration
- Responsible for the smooth operation of the booking system embracing system enhancements.
- To cash up all monies from the centres weekly in accordance with the financial regulations.
- To input onto the system. To report to the area manager any discrepancies.
- The post holder will be a super user for the Gladstone bookings.
- To ensure the Gladstone bookings configuration is accurately reflected in the booking App and in the online timetable.
- To ensure all price rises are accurately updated in Gladstone.
Reception
- To answer, promptly, incoming telephone calls.
- To pro-actively provide information to promote the Centre to the public at all times.
- To welcome and acclimatise visitors to the centre.
- To direct customers to the correct place of activity.
- To control entry and exit systems.
- To use PA systems for information and control.
- To maintain a clean and tidy reception area.
- To be smartly presented in uniform at all times.
Promotion of Centre
- To promote the sale of goods and memberships.
- To enrol and issue cards in relation to memberships and categories available.
- To deal with customer enquiries regarding programme and course details, first aid, lost property etc.
Operation of the Centre
- To clean facility as required. To set up equipment as required.
Other Duties
- To carry out other duties as required.
- To adhere to Wave Active Limited’s policies and procedures.
- To be a first aider.
