Finance Helpdesk Team Leader

University Corporate Services – PS Connect This role offers the opportunity for hybrid working – some time on campus and some from home. This new full – time post is available from immediately on a permanent basis. Summary of the role This role is leading the Finance Helpdesk Team in PS Connect, part of the University’s Corporate Services Division. The Finance Helpdesk provides front-line support, advice, training and technical assistance to service users across the University on a variety of finance services and processes.  It has a wide remit which helps colleagues and students to procure goods and services, raise invoices, claim expenses, access budgets and much more. We are looking for a full-time colleague to lead our small, close-knit friendly team. The hours for this role will be worked over five days Monday to Friday. Initial training for this role will take place on campus and once trained, the role can be carried out primarily working from home with regular days on campus each week as advised by the line manager. Great customer service, leadership and training creation/delivery skills are essential for this role, and we are looking for someone who is personable, knowledgeable, articulate, enjoys leading a team and can think outside of the box to improve services and overcome issues. Please ensure you read the Job Description and Person Specification for full details of this role. The University of Exeter We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024).  We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2023, underpinned by Gold ratings for Student Experience and Student Outcomes. Our Equality, Diversity and Inclusion Commitment We are committed to ensuring reasonable adjustments are available for interviews and workplaces. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. Benefits We offer some fantastic benefits including:  - 41 days leave per year - options for flexible working - numerous discounts at leading retailers - onsite gyms on all of our campus’ and a cycle to work scheme - sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a Fertility Treatment Policy - stunning campus environments in Exeter and Cornwall, in the beautiful South West of England Further information Please contact Alison Ball, a.ball@exeter.ac.uk