Financial Inclusion Support

An exciting opportunity has come up for a Financial Inclusion Support to join our Financial Inclusion Team on a part-time and permanent basis at our Westminster Bridge Road office.

What you’ll need:

• Experience in a support role working with a diverse range of audiences.
• Have experience carrying out administrative duties such as making phone calls, drafting emails, taking detailed notes, updating case record, completing application forms, appointment booking using Microsoft Office and Teams.
• Experience in pro-actively contacting clients, understanding their specific circumstances and offering support.
• To be an effective timekeeper, listener, communicator and have prior experience prioritising workloads.
• To be able and willing to attend appointments with Financial Inclusion Specialists and residents when required.

If this sounds like you, we want to hear from you!

A bit about the role:

As a Financial Inclusion Support, you’ll be providing high quality support to the Financial Inclusion Specialist so that their measurable yearly financial and non-financial outcomes are met.

Some of the key results for the role include:

• To maintain a central electronic filing system, ensuring all key documents are retained and updated as necessary.
• Set up new information recording systems as appropriate.
• To update AdvicePro (database) to reflect contact with clients and case progression.
• To record statistical information based on client activity; collating information on financial gains for clients, and demographic information.
• To undertake general administrative duties such as copying, scanning and mail outs as required.

Desirable

• Some knowledge of UK state benefit system, housing benefits and how these affect Peabody residents.
• Ability to learn new software packages such as Advicepro, NEC Northgate and Microsoft Forms and other relevant IT and non-IT related functions.

This role will require an Enhanced DBS check and a minimum of 1 - 2 days working in the Westminster Bridge road office is required.

FTE salary: Circa £32,200 pro rata (35 hours)
Part time salary: Circa £27,640 (30 hours)

A bit about us:

160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK.

The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers.

Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach.

We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient.

We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing.

Here's just a few of the benefits for working at Peabody:

• Flexible and hybrid working (depending on the role)

• Up to 30 days’ annual holiday plus bank holidays

• Competitive salaries that are benchmarked regularly against current market rates 

• Two additional paid volunteering days each year 

• Flexible benefits scheme, including family friendly benefits and access to a discount portal 

• 4 x salary life assurance

• Up to 10% pension contribution

Are you ready to apply?

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

To be considered for the position of Financial Inclusion Support, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role. 

If you have any questions about this role please email Talent Specialist, Tanisha Johnson at tanisha.johnson@peabody.org.uk

Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.

Interviews will be taking place week commencing 13 May 2024