Address
Form of work
SalaryFirst Impression Team Leader
Salary: £30,000 - £32,000 per annum DOE, plus company benefits
Location: London, EC4R 9AT
Contract: Full Time, Permanent
Shifts: 37.5 hours per week, Monday to Friday, 7.5 hour shift between the hours of 8.30am and 5.30pm including a 1 hour lunch
Work model: Fully onsite due to nature of the role
Williams Lea seeks a First Impression Team Leader to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
The Front of House Team Leader is responsible for managing the front of house service and the onsite team. It is a broad role which involves building and maintaining a productive team and working to tight time schedules.
The Team Leader will also act as a department ‘coach’ and assist in the development of the team by helping employees look for opportunities to develop and succeed in their job. This is a hands-on role and will involve working alongside the team to deliver the overall service.
Key responsibilities
- Complete daily customer service tasks as required including cover for reception, switchboard, hospitality, event management and overseeing the audio-visual systems and house-keeping
- Responsible for managing one Receptionist
- Ensure that the workplace is maintained in a tidy and well-presented manner at all times
- Ensure that policies, procedures and standards are correctly implemented and maintained
- To be responsible and manage the health and safety for the team and visitor areas
- To manage the staffing resource and play a flexible role to cover line manager or team absences when required
- Deliver training, and ensure that staff are given the skills needed to successfully carry out their role
- Directly supervise assistants, tracking all aspects of performance including continuous feedback meetings, giving regular feedback to your line manager
- Ensure that agreed service levels are maintained and exceeded where possible
- Through the collection of data, compile a monthly report for the onsite service
- Routinely research, propose and budget innovative ideas for the development of the onsite and companywide service
Personal attributes
- Experience as a Senior Receptionist or Assistant FOH Team Leader within a corporate environment
- Experience of managing, motivating and developing a team
- Experience of collecting data and creating reports
- A passion for service excellence and innovative ideas
- Excellent communication skills with clients and colleagues
- A high attention to the finer details without losing focus on the bigger picture
- Fluent written and spoken English
- Experience using email, Microsoft packages, room booking and switchboard software
- Excellent personal presentation
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 25 days holiday, plus bank holidays
- Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at
careersatWL@williamslea.com
.
