First Line Manager

Role overview
First Line Manager
Maidstone (ME16 0LW)
Shift: 22:00-06:00
£29,976.00 per annum, plus 30% shift allowance and 22 days rising holiday, pension, bonus, life assurance, employee assistance
programme, wellbeing support, and flexible benefits scheme
About the Job
Relationships mean everything to us, and this one is particularly special. You’ll have an important part to play as a First Line
Manager managing the operation within your area of responsibility.
We don’t just have a way of working, we have The Unipart Way. It allows everyone in our team to pursue their own personal and
professional goals to a world class level. You’ll have a key role to play in helping your team go ‘From Gate to Great’, with all
the opportunities that go with it.
We’re a fast paced business, always delivering amazing quality and results for our customer. As one of our First Line Managers,
you’ll have responsibility for your team’s performance as well as a keen eye for process improvements and spotting the best ways
of reducing cost whilst delivering world class service and results. You’ll work closely with your shift manager to deliver results
together across your department.
As part of your key responsibilities you’ll:
* Plan, manage and adjust staffing levels to meet operational requirements
* Ensure the operation achieves all daily, weekly and monthly targets and KPI's, resulting in high performance levels and the
efficient and effective provision of a quality service to the customer
* Manage a team of direct line reports including delivering team member performance review, development and/or succession
planning as appropriate
* Actively promote, take responsibility for embedding a culture of employee engagement within the team
* Ensure compliance to Warehouse, Standard Operating Procedures (SOP’s) and safe systems of work
* Utilise continuous improvement tools and techniques and support team members in their application
About You
We’d love you to have the following skills and experience, but please apply if you think you’d be able to perform well in this
role!
* Experience of managing and leading a team
* Excellent communication skills including effective listening
* Good IT skills with skills in Microsoft Office and / or Google Suites
* A commitment to self-development and team development
* Awareness of health, safety and environmental standards
* Proven experience of delivering excellent customer service
* Flexible and committed to achieving team/site objectives
* We’d love to see some demonstrable experience of working with lean / continuous improvement techniques too if you have that
Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of
opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the
grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or
civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected
characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment
which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of
yourself and do your best work every day.