First Line Manager

Contract Type:

We have a great opportunity for a First Line Manager to join our Supply Chain Leadership Team in Bardon. Joining our early shift of 07.00 - 15.00, you will be responsible for leading a team of Warehouse Team Members (between 15 to 25) to deliver and maintain excellent customer service through inspiring leadership, effective coaching, and mentoring. Living our values, you will create a climate where people feel valued, safe and supported, and are passionate about solving customer’s problems with real care.

This role is critical to the ongoing success of our Supply Chain, and you’ll play a key part in enabling Team Members to realise their full potential and performance, leading, and overseeing the day-to-day activities, to ensure products are available at all times to enable us to serve customers.

Accountabilities and Responsibilities

• Inspire and engage, acting as a role model for your team in terms of standards, behaviours and performance whilst motivating and managing all employees fairly and consistently to maintain and improve employee engagement within your team
• Drive and deliver team performance through achievement of Productivity and Financial Key Performance Indicators including pick and processing rates
• Take ownership and manage your recruitment needs by proactively engaging with local Job Centres, Agencies and the Talent team
• Partner closely with the Supply Chain Operations Managers and FLMs throughout the UK wide network, building effective relationships through collaboration and driving performance through sharing best practice
• Embrace and be open to change through continuous improvements, building a high level of commitment in colleagues to achieve year on year improvements in all key areas
• Create and maintain an environment that puts health, wellbeing and safety at the forefront, leading and challenging in Health and; Safety practice, ensuring the highest standards and awareness at all times, and creating a culture of zero harm
• Partner with the Supply Chain training team to ensure all your team are fully aware and trained in the required business and operational processes
• Ensure training records are up to date, standard operating procedures are reviewed and updated where necessary
• Cascade key Company messages through your team using a variety of communication methods – i.e. team briefing, checkpoints, visual displays – and check for understanding
• Manage and maintain any MHE within your area, ensuring regular checks are carried out for optimum performance and safety
• Manage your teams data on Workday HRIS, carry out data audits and encourage self-audits to ensure accuracy
• Recognise and celebrate success within your teams, informally and by using internal recognition systems
• Carry out regular and meaningful checkpoint conversations covering wellbeing, current performance, future expectations, goals and objectives and career conversations
• Carry out all performance related activities for your team
• Chandion the Gemba Kaizen philosophy of improving processes and reducing waste
• Embed corporate social responsibility (CSR) into yours and your teams’ ways of working.

Skills, Experience and Qualifications (ideal not compulsory).

• Existing Qualification or willingness to achieve in Health and; Safety e.g. IOSH min requisite and Mental Health First Aid
• Experience of leading effective teams within a Logistics or Supply Chain environment
• Knowledge of Oracle / WMS alongside Voice picking. Can demonstrate good working knowledge of Excel and presentation skills
• Ideally experience of People Leadership and managing people processes (e.g. disciplinary, grievance, capability)
• Excellent communication skills
• Demonstrate strong emotional intelligence, use coaching skills when dealing with the team to maximise performance so they learn and develop to become a stronger team
• Agile and flexible mindset with ability to identify potential problems and seek resolution through positive proactive action