First Line Support Specialist

First Line Support Specialist 

Location: Redditch 

Salary: up to £27,000

My client, a leading software specialist based just outside of Redditch, is on the look out for a Senior Application Support Specialists to join their growing team. Offering annual trips abroad, lunches, endless training materials, bespoke progression planning and a hybrid working pattern.. the right candidates will be hungry to excel within a collaborative and innovative working environment.

Your main responsibilities will be:

• To deal with First Line Support queries 
• To take inbound calls and emails.
• To log, detail, progress and resolve support tickets.
• To read and troubleshoot server log files.
• To correctly prioritise and resolve tickets within the SLA.
• To keep the CRM system and all relevant documentation up to date.
• To create, troubleshoot and fix SQL queries and scripts.
• To install new systems, as well as patch and upgrade existing systems.
• To support the internal laptops, desktops, and network equipment.
• To correctly see all issues through to resolution.

The successful candidate should possess the following technical skills:

• Previous second line support experience.
• Networking knowledge. (IP Addresses, DNS, DHCP, firewalls, etc.)
• Knowledge of different VPN software and establishing VPN connections.
• Microsoft SQL Server and the ability to write SQL queries and scripts.
• Microsoft Windows server and desktop operating systems.
• Internet Information Services skillset.
• Microsoft office products.
• Candidate will have or pass SQL MTA within first 6 months.

Naturally, the above is dependent on seniority and experience. Please apply below.