Specialist Technical Support Level 4 - Network Engineer

RSR is a public safety, housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience.

RSR are currently recruiting on behalf of our policing client based in Hindlip for a Specialist Technical Support Level 4 - Network Engineer.

The main purpose of the Specialist Technical Support Level 4 - Network Engineer role is to work as a member of the Specialist Technical Support Team and providing some local supervision of work colleagues as required, contributing to an efficient and effective Customer Service, ensuring a quality end to end ICT Service for the agent.

This is a fulltime, permanent role, offering a salary of £49,008.

Main Duties:

• To provide a Technical Support Level.4 capability, to carry out appropriate customer problem solving activities, including invoking external support as necessary.
• To work, as directed by the Team Leader, to deliver an effective, high quality service to the organisation and all its customers. Research customer issues in a timely manner and follow up directly on recommendations and action plans.
• To deliver an effective, high quality service to the organisation and all its customers. Research customer issues in a timely manner and follow up directly on recommendations and action plans for resolution.
• To provide required documentation to the prescribed standard for the service teams and ensure any change in procedure and/or documentation is available to relevant parties at the earliest opportunity.
• To take individual responsibility for fully understanding, and acting upon, situations that require the pursuit of purpose over process.

Essential Requirements:

• ICT (Level 5) professional qualification or equivalent ICT qualification.
• Professional Management qualification (Level 5), or equivalent.
• ITIL certification in IT Service Management, or similar.
• Knowledge and understanding of Industry Best Practice and relevant guidelines such as ITIL v4.
• Routing and Switching, Enterprise Firewalls, VPN, Load Balancing, Web Proxies, Remote Access Solutions, Security Principles.
• Ability to drive complex application recoveries in a high-pressured area.

Role is subject to vetting check at relevant level.

Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful.

If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed!

Red Snapper Public Safety is a member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer.