Fm Administrator - Helensburgh

Fm Administrator - Helensburgh
FM Administrator - HMNB Clyde 27000 per annum/ 37 hours per weekWe're currently recruiting a dedicated FM Administrator to help ensure the smooth running of the operations in Defence on a full time basis, contracted to 37 hours per week.As a FM Administrator you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.Key Responsibilities:

Support the Accommodation Lead Manager in producing, collating, and filing documentation for Accommodation.

Maintain a well organised, efficient, and effective filing system for all administration within the department.

Comply with all Company Profit Protection policies and processes.

Order and account for employee uniforms and PPE.

Support the Manager's with FoodBuy and invoicing processes.

Collate and raise building faults and damages to the helpdesk in an efficient manner. Informing the Mess Manger of any serious faults/breakages.

Recording of events and service failures, chasing and completion of calls, production of Work Request Failures, liaising with internal and external customers.

To work as part of a disciplined team in the effective running of administration and associating supporting duties including the helpdesk

To always provide a positive and professional service

Support on the SLAMIS system for the reception team and the client/customer

Support the Reception team on cover for shift patterns.

To ensure a high standard of accuracy for data entry using computerised systems and databases within required deadlines.

Handle incoming calls and manage outgoing calls as required and liaise with wider team members to ensure the best resolution, consistent with the contract.

Work closely with Managers to develop and enhance the quality of service and reporting processes.

Liaise with other sections to ensure bookings are fulfilled to the satisfaction of the customer.

To encourage and promote all available services to the customer particular in conferencing and events.

Coordinate, analyse and report customer feedback for Accommodation, upload the feedback to the management team.

Analyse the cleaning schedule from the cleaning teams to upload to confirm on completion of tasks, support the management on the reporting.

Answer telephones and direct messages to the appropriate individual/manager in a timely manner.

Be flexible and assist with other reasonable duties as and when required.

Promote a safety culture and operate in accordance with company and client Health & Safety procedures at all times.

Our ideal FM Administrator:
Essential

Exceptional customer service and administration skills

Previous experience in a similar administrative/customer service role within a busy environment

Excellent personal and organisational skills

Excellent time management and prioritising skills

Excellent communication skills

Exemplary attention to detail

Self-motivated, enthusiastic and professional

The proven ability to work under pressure and deal with challenging situations.

The ability to make decisions, take ownership and use your own initiative to resolve problems.

Excellent knowledge of MS Office including Word, Outlook, Excel and PowerPoint.

The ability to maintain a high level of confidentiality

Desirable

Experience of working in a Military establishment

A good understanding of Business and Contracts

NVQ in office administration, business administration or equivalent

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

To help with the cost of living crisis, Compass will be providing a free meal or equivalent Subsidy while working

Free meals

Onsite free car parking

Wellness facilities

Medicash health plan

Exclusive travel discounts with TUI, Expedia, Booking.com and many more

Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more

Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits

Up to 44% off cinema tickets to enjoy your favourite blockbuster

Regular emails filled with the best discounts and savings available

Receive cash rewards every time you spend and use them on a wide range of brands

Un-wind with us with free wellness, mindfulness and exercise classes

You can share all discounts and offers with your friends and families

Contributory pension scheme

Grow your career with our Career Pathways and MyLearning programmes

About UsPart of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.Job Reference: com/0603/99107001/52627449/ONECompass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!