FM Service Co-Ordinator

Our client based in Basildon is looking for an experienced FM Service Co-ordinator to join their team to cover a 12-month maternity contract with the possibility of the role developing into a permanent contract.

Our client is looking for a friendly and personable individual with experience of co-ordinating FM engineers' workloads alongside excellent communication skills, a confident and positive approach and the ability to multi-task.
If this sounds like you, then please read on

The focus of this role will be to provide a first-class Facilities Maintenance service to customers. You will be answering incoming calls and dealing with planned preventative maintenance contracts and works and emergency breakdown / reactive calls. After logging the job onto the system, you will assist in the co-ordination of the engineer's workloads and keep clients informed of the progress. Other aspects of this role will include preparing quotes, ordering spare parts and carrying out all the related client, contract and compliance administration.

Key Tasks / Responsibilities:

• Be responsible for the management of portfolio of sites and renewal of contracts with Director.
• You will be responsible for dealing with customer enquiries, following up calls and giving feedback to clients to keep them informed of progress.
• Communicate and provide information by relevant methods internally and externally to ensure an efficient and effective service to clients in-line with their requirements.
• Manage, organise, and update relevant data including electronic planner with Service Manager.
• Manage client portals.

For this role you will need:

• Previous experience within a Facilities Maintenance Service Co-ordinator role
• Ability to work independently as well as part of a team.
• Confident, a good telephone manner and have an outgoing personality.
• You must possess strong organisation skills, multi-tasking skills, use your initiative and can work independently and prioritise your work.
• Ability to motivate the engineering team to deliver the standards required and to take responsibility for the completion of tasks.
• Business and / or Administration Qualifications
• Experience of Construction Manager or similar programmes.
• Good knowledge of Word, Excel and Outlook

The hours for this role are 8.00am to 5.00pm Monday to Friday.

The salary for this position is 26,520 per annum rising to 28,730 after successful completion of 6-month probation period.

In return for all your hard work, our client is offering a competitive salary, on site car parking, 20 days holiday that increases with service and pension.
If you have the experience we are looking for, then please apply with your CV via this website.