Food & Beverage Team Member

Food & Beverage Team Member

Hilton Garden Inn

Full Time (40 hours)

5 out of 7 days including Weekends

Competitive Salary + Benefits

We have an exciting opportunity for somebody to join our Hilton Garden Inn Hotel team as a Food & Beverage Team Member

As an F&B Team Member you will support the Hotel Management team to ensure that the Guests have an exceptional experience from check-in through to check-out.  This will involve working in the Food and Beverage Department.

The Hilton Garden Inn at Emirates Old Trafford (the Home of Lancashire Cricket) is a unique hotel positioned in a world class thriving multi-purpose venue that hosts a multitude of large-scale and high-profile events, from international cricket to sell-out concerts.

The hotel, with its 150 bedrooms (including 85 pitch-facing rooms), restaurant (breakfast and dinner) and bar is located within the Emirates Old Trafford venue sitting alongside our award-winning conference & events facilities integrating seamlessly with the stadium and all the events that it hosts.

As a venue, Emirates Old Trafford has played host to some of cricket’s most iconic moments since 1864 and is now an award-winning world-class venue that has undergone a transformational redevelopment over the last decade.

The Role

Your responsibilities in this role will include, but by no means be limited to:

• Meet and greet all visitors on arrival.
• Complete all tasks on daily check list.
• Help to run the F&B Operation to Brand and Club standards. Serving food and beverage in the restaurant, bar and roomservice.
• Be responsible for understanding all the services offered at Hilton Garden Inn Emirates Old Trafford, demonstrating excellent communication skills and product knowledge with guests and staff.
• Confidently deal with general enquiries made my walk-ins and telephone enquiries, ensuring the enquiry is dealt with by the appropriate department/person.
• Answer all direct calls that come through the switchboard politely and in a professional manner.
• Successfully resolve guest complaints in accordance with compensation guidelines
• Ensure compliance with company Brand standards.

The Person

• Hotel food and beverage experience from either a professional, customer service or hotel background.
• Knowledge of hotel property management systems
• Good organization and administration skills
• Ability to work under pressure.
• Commitment to delivering a high level of customer service
• Positive attitude and exceptional communication skills
• Accountable and resilient
• Confident telephone manner

What we offer

- A competitive salary

- Holiday allowance increasing with service

- 2 x standard Lancashire Cricket season memberships

- Social events throughout the year

- Fitness classes, table tennis club and yoga

- Basic contributory pension scheme with option to join enhanced pension scheme, including life assurance, after 3 months service

- Optional health cash plan scheme

- Discounts at the Lancashire Cricket Official Store, Trafford Cricket Centre, Hilton Garden Inn Emirates Old Trafford, Caffè Nero and with the Club’s partners

- Free parking

- Uniform

Please take a look at the full job description and if you have the experience and skills required, coupled with the enthusiasm and energy levels needed to fulfil the responsibilities of the role to their full potential, then please submit your CV outlining why you should be considered for the position.

The closing date for applications is 23rd April 2024 however, if enough suitable applications are received prior to this date, we may carry out interviews immediately and look to close the process early should the ideal candidate be found.

We look forward to hearing from you if you have skills that support our future vision. Lancashire Cricket is an equal opportunities organisation and we are committed to providing new opportunities and striving for greater diversity.

It is a priority for Lancashire Cricket to ensure our Club appropriately reflects the wider communities across the North West and as we strive to meet Sport England Guidance in this regard, we would welcome applications from individuals with the appropriate skills and experience that can also enhance our current diversity mix at the Club. Please also be aware, all of our roles are subject to reference checks from previous employers.

Lancashire Cricket Club and the Hilton Garden Inn are committed to safeguarding children and vulnerable adults. As part of that commitment, this post requires a DBS (Disclosure and Barring Service) check at the appropriate level. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information provided

Lancashire Cricket Club and the Hilton Garden Inn are committed to safeguarding children and vulnerable adults. Due to this post being in regulated activity, the potential employee will be required to undertake a Disclosure and Barring Service check at the appropriate level. It is a criminal offence for a barredperson to attempt to engage with vulnerable groups. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information provided.