Force Control Room Operative

NORTHAMPTONSHIRE POLICE

JOB TITLE: Force Control Room Operative – Multi Skilled

PLACE OF WORK: Force Control Room

HOURS OF WORK: As per shift pattern

PURPOSE OF THE JOB:

To answer all calls for service in the Force Control Room, providing the public with advice and guidance, ensuring incidents are risk assessed and then graded, allocating and dispatching the appropriate resources in accordance with that assessment and ensuring that they are resolved correctly.

MAIN RESPONSIBILITIES:

1. To answer both emergency and non-emergency calls and establish the nature and risk of reported incidents, determining the most appropriate response making value based decisions and accurately recording them onto the command and control system.

2. To review and risk assess incidents passed to the FCR for deployment and, where appropriate, re-grade them in line with force guidelines

3. To report immediately to a supervisor all incidents that are, or have the potential to develop in to, high risk matters.

4. To operate a range of force systems in order to record and retrieve information and intelligence.

5. Allocate resources to incidents and operations in line with the risk they present, the operational objectives and Force guidelines. To communicate with operational and partnership (fire service etc) resources and commanders
(interrogating force systems where required) to ensure timely and appropriate dispatch and correct resolution. To include the deployment to, and management of, ANPR hits.

6. To receive, and record accurately (including the linking of duplicate nominals) on to force systems, reports of crime and missing persons in line with current force standards, Crime Recording Standards and Home Office Counting Rules.

7. To allocate scheduled appointments where appropriate.

8. To resolve incidents that can be resolved through the giving of advice to callers by utilising the appropriate policies and legal procedures.

9. To provide support to specialist operations including silver related incidents.

10. To complete any other reasonable task in support of FCR business.

Job Types: Full-time, Permanent

Salary: £27,792.00-£29,874.00 per year

Benefits:

• Childcare
• Company pension
• Cycle to work scheme
• Employee discount
• Gym membership
• Health & wellbeing programme
• On-site parking
• Sick pay
• Store discount

Schedule:

• 12 hour shift
• Day shift
• Night shift

Work Location: In person

Reference ID: 1921
Expected start date: 08/07/2024