Fraud Analyst - Fixed Term Contract

Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Commerce/Business
Travel Percentage :
0%
As the world works and lives faster and faster, Worldpay is leading the way. By developing solutions that touch nearly every market, company and person on the planet, our people know the real difference they can make. They also know the difference they're empowered to make for their neighbours through our company-wide commitment to global community involvement. If you want to innovate in the world of FinTech, we have one question: Are you Worldpay?
This role follows a hybrid working model of 2 days a week in the office and 3 days a week at home. Working hours are Monday to Friday 9-5pm
About the team:
The Fraud Team in Manchester are a crucial function within Global Operations responsible for protecting Worldpay and our merchants against financial and/or reputational loss by proactively monitoring payments. We deliver risk education, guidance, and support to both domestic and global clients. If you enjoy investigating, have an inquisitive mind, and a keen eye for spotting fraud then this is the team for you.
What you will be doing:
As a Fraud Analyst you'll be responsible for the daily monitoring of Merchants activity worldwide completing end to end investigation of cases generated through our fraud monitoring system. You will complete reviews of merchant accounts within defined SLA's, making risk based decisions to mitigate potential financial loss for both Worldpay and our customers. You'll be the first contact point for fraud advice, process guidance and system knowledge to both external and internal stakeholders.
What you bring:

• Experience of fraud prevention.
• Financial risk management.
• Exceptional customer service.
• High standard of written and verbal communication.
• Good attention to detail.
• The ability to handle and manage potentially confrontational situations.
• The ability to manage and prioritise different work streams effectively.
• An open, honest, and collaborative style with a team player mindset.

Added bonus if you have:

• Fraud prevention experience in a cards or payments industry
• Familiarity with acquiring or the payments industry.
• Knowledge of the chargeback processes

What we offer you

• A multifaceted role with a high degree of responsibility and a broad spectrum of opportunities
• A work environment built on collaboration, flexibility, and respect.
• Robust training and induction programme.
• Varied and challenging work to help you grow your technical skillset.
• An inclusive and diverse workplace

Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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