Fraud Team Leader

Are you ambitious and driven? Do you thrive in a collaborative environment? Look no further! At Keoghs, we’re seeking talented individuals to join our exciting and dynamic division. Here’s why you should consider us:

1. Industry Leaders: Work alongside renowned industry leaders and household names.
2. Career Growth: Many of our leadership team and partners started their careers here, emphasizing our commitment to employee development.
3. Counter-Fraud Excellence: Our counter-Fraud Team is the largest and most established in the UK.
4. Down-to-Earth Culture: We’re not stuffy or formal; we value authenticity and enjoy delivering legal excellence.
5. Impactful Work: Be proud of defeating dishonest motor claims and preventing emerging risks.

Join us on this exciting journey and take your career to new heights!

At Keoghs we’re not just looking for a People Leader; we’re seeking someone who can inspire, engage, and drive our team to new heights. If you’re passionate about creating a positive work culture and helping team members thrive, read on!

What we can offer

Salary discussed & disclosed on application, Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years’ service and to 27 after 10 years’ service, Death In Service - after 1 year, Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan, Gym Flex

Key Accountabilities

As our People Leader, you’ll play a pivotal role in shaping our team’s success. Here’s how you’ll make an impact:

1. Workload Management:

   • Strategically allocate tasks based on individual capabilities to ensure timely and profitable case completion.
   • Collaborate with Lead Lawyers to optimize efficiency.

2. Team Support and Morale Boost:

   • Handle people management, welfare concerns, and sickness proactively.
   • Foster a culture of engagement and elevate team morale.

3. Effective Communication:

   • Establish consistent communication channels within the team.
   • Conduct monthly team meetings for information sharing and feedback.

4. Individual Development:

   • Regularly meet with team members to discuss performance and provide necessary support.

Let’s infuse some excitement into your technical, quality, and client delivery responsibilities.

• Working with Lead Lawyers to devise and deliver a plan to ensure all client and internal KPI’s are achieved or exceeded.
• Implement and ensure compliance with specific fraud strategies provided by Lead Lawyers in order to achieve very best claim outcome and improve kick out rates.
• Ensure compliance with all client MI requirements
• Provide specific client briefs and updates.
• Complete projects and process updates in order to improve current operating practices and/or to address specific client issues as and when arise.
• Implement Keoghs policies, procedures and local initiatives, including actions arising from audits, to effectively inform and engage staff to perform to the desired standards.
• To work in conjunction with Supervisors to ensure the delivery of a quality product to clients which is in accordance with Keoghs best practices and meets client and internal KPI’s.
• Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery
• Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.

Operational management:

• Manage client finances, controlling team costs, to ensure that work is delivered profitably and that cash flow is maximised. Monitor and ensure that bill approval, client account balances, 10 week WIP and other financial measures are kept within target including write offs .
• Ensure all Team member meet or achieve all financial objectives
• Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible, either by taking local action or by appropriately escalating through the IRF Process and notifying the relevant CAM.
• Embed best-practice usage of the firm’s case management system across the team, monitoring critical actions and escalations to ensure all client and procedural requirements are met.
• Embed and own management of all risk and compliance processes in the team.
• Manage WIP in accordance with the firm’s processes.
• Deal with all incoming post and file allocations
• Deal with transfer of cases where required, working with Lead Lawyer to minimise impact to client service.
• Recruit the best talent to replace leavers or meet growth needs by conducting interviews
• Proactivity manage team capacity and advise BUD on recruitment needs in line with open volumes, incoming volumes, optimum caseloads and compositions
• To ensure compliance with the SRA Standards & Regulations.

Working Hours
35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Location for this role is Bolton 1 day a week.

• Experience of financial management of a team driving improvement in productivity, cycle times and hours worked
• Proficient in all stages of the litigation process
• Proven experience in organised fraud and/or motor fraud strategies, fraud intelligence and/or fraud file handling is desirable

Demonstrate some prior experience of;

• Successfully leading a project or a team to deliver on outcomes in insurance/legal sector
• Developing others through identifying learning requirements and gaps and formulating plans to improveperformance/capability
• Proficient in MS Office (word and excel in particular) and experience of using a Case Management system.
• The ability to objectively review performance and deal with any issues effectively and give constructive feedback
• Adhere to and be a role model for the Keoghs Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;
We are connected
We are Dynamic
We are Innovative
We succeed together