Freight Forwarding Customer Services Operator

Our Client is an International Freight Forwarding company providing international and logistical needs from 3PL to sea, road and air freight.  Due to increased global growth, they are looking to appoint a Freight Forwarding Customer Services Operator  to join their team in Staffordshire .

You will be responsible for supporting the Customer Services and Freight Forwarding Manager on a day-to-day basis.

Freight Forwarding Customer Services Operator  duties include:

• Ensure customer Bookings are accurately taken and entered into operations system, International, National, and cross trade
• Booking deliveries in with customers
• Liaising with suppliers / Origin Offices
• Build strong relationships with customers
• Invoicing and administration
• Ensure bookings made with Origin office
• Aid Credit Controllers with the collection of overdue payments from suppliers or clients

Skills, Experience and Competencies required from the Freight Forwarding Customer Services Operator:

• Have good understanding of logistics processes and procedures.
• Be able to prioritise own workload but also be able to work as part of a team.
• Be fully conversant in IT skills e.g., Microsoft Office Suite (Word, Excel) and systems.
• Have excellent communication skills over the telephone and e-mail.
• Have experience with Excel reporting.
• Have good team working skills.

You'll be organised by nature and will thrive in a fast paced and dynamic atmosphere , having excellent attention to detail skills, as well as being good with numbers and a confident communicator are imperative attributes.

In return, the successful Freight Forwarding Customer Services Operator  will receive a competitive salary and benefits package.

Contact us today.  

If this  Freight Forwarding Customer Services Operator  vacancy is something you would like to know more about, or you know of anyone that fits the bill, either forward this advert to them, send us their details or get in contact with us and we will do the rest. You can recommend as many people as you like via our website and earn a referral fee per candidate we place*. This is an unlimited offer. 

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