French Speaking Complaint Handler

French Speaking Complaint Handler - Glasgow - Salary up to £25,000 p/a DOE 

Are you a fluent French speaker?

Do you have experience providing excellent service and support within a fast-paced environment?

Do you want an opportunity to work for a leading insurance business based in Glasgow?

We are looking to speak to fluent French speakers who are looking for their next, new challenge in Glasgow. Ideally, for this role, you will have experience providing excellent service to customers daily and dealing with key business stakeholders. You will be a driven individual, who is able to complete work to a high standard whilst achieving set targets daily, whilst working individually and within a wider team environment. 

This is a great opportunity to join a business who are highly regarded in its sector. 

This is a full-time position, working Monday - Friday, core business hours. There is currently a hybrid working model in place, and extensive training is provided for this role. 

Are you who we are looking for? 

• You are a fluent French and English speaker both written and orally 
• You have previous experience within a customer service environment 
• You have complaint-handling experience (desired but not essential)
• You are a motivated and driven individual
• You are able to work well individually and within a wider team environment 
• You have excellent communication skills 
• You are proficient in the use of Microsoft Office Packages 
• You have experience working to set deadlines and KPI's 
• You enjoy building key business relationships 

What is the day-to-day like?

• Providing excellent service to customers daily, guiding them through the complaint process 
• Ensuring each customer receives regular updates on the progress of their outstanding complaint
• Handling all complaints fairly, within a professional manner whilst ensuring you are following all internal policies and procedures 
• Gathering all evidence relating to the complaint to ensure fair outcomes for the customers 
• Handling all inbound customer telephone calls in a professional manner 
• Reviewing and dealing with any issues, liaising with various internal departments as well as external stakeholders including regulators or the local ombudsman 
• Making final decisions on complaints, calculating payments where required 
• Building and maintaining key business relationships daily 
• Continuously building on personal knowledge of business processes and any external updates  

Interested? If so, please send your CV to Chivonne Gray via cgray@hrcrecruitment.co.uk or call 0141 353 8370 for a confidential chat. Alternatively, you can apply via the link below! 

HRC Recruitment acts both as an employment business and an employment agency.