Front Desk And Volunteer Supervisor (E3787) - Citizens Advice Leeds

Citizens Advice Leeds is working for a fairer society where people are free from the effects of poverty and injustice.  We are a local charity helping over 30,000 people a year to resolve financial, housing, employment and other legal issues. We have reopened our face to face services but much of our advice will still be delivered by telephone and online channels. 

If you’d like to join our team helping service users find solutions to their problems, we have a number of opportunities open to qualified and trainee candidates who will bring enthusiasm, strong communication skills and a focus on delivering positive outcomes to their work.

The Role:

We are seeking a Front Desk and Volunteer Supervisor to join our established frontline service delivery team and play a key role in helping our Advice Hub run to a high standard, with a strong focus on customer service. 

The successful applicant will have experience of working on a busy Front Desk or reception, supporting staff and/or volunteers and overseeing day to day service delivery.

You should have excellent communication skills and an understanding of the importance of support, training, development and motivation for individuals. You should be organised, solution focused and a good team player.

CLOSING DATE: 10am, 29th May 2024

Interviews to be held: 3rd June 2024 onwards

Employee Benefits:

Citizens Advice Leeds offers a competitive remuneration package with additional benefits that support a positive work-life balance:

●            Full-time hours are 35 per week with a flexible working policy

●            Annual leave entitlement starting at 25 days p.a. (plus bank holidays)

●            Defined contributions pension scheme with an employer contribution of 6.5%

●            Employee assistance programme with access to 24/7 telephone support

●            We are a Disability Confident Employer and a Mindful Employer 

●            We are based in modern offices in a city centre location with good transport links

How to Apply:

Please note that the closing date for the post is 10am 29th May 2024. Interviews will be held from 3rd June 2024 onwards. Further information and application packs for the above post can be downloaded from our website https://citizensadviceleeds.org.uk/working-for-us/

The above post is not a Leeds City Council vacancy and has been advertised on behalf of the relevant organisation. To apply please follow their application instructions.