Front of House

Front of House
Birmingham, West Midlands
We are Centrick. Founded in 2005, we are a group of businesses dedicated to all things of residential property, with a national presence. Not only do we provide building & estate management services for developments of all sizes, but we also cover all aspects of Land, New Homes, Investments & Asset Management, and servicing overseas clients. What’s more, we even have a separate team focused exclusively on providing soft services such as cleaning, caretaking, and maintenance to residential and commercial sites.
Our HQ is based in Birmingham city centre, which houses many of our front-line teams as well as our support functions including marketing, finance and people. Every day we set out to achieve our vision: to make customers’ lives better, the Centrick way.
So, who are we looking for?
An enthusiastic and customer-focused professional, experienced in customer service and a background in a similar role. You will be someone who can create a welcoming atmosphere and provide outstanding customer service to visitors and callers.
A customer-centric mindset will be essential and you will need a genuine desire to assist and support individuals who interact with the reception area.
Exceptional customer service skills, including problem-solving abilities, organisation and patience are vital in this role and our ideal candidate will be able to juggle various responsibilities simultaneously and possess strong verbal and written communication skills.
And what will you be doing?
No two days are the same, but the below gives you a flavour for some of the tasks you’d typically be involved with. Even if you can’t tick everything off from the list below but think you’ve got what it takes, we’d be keen for you to apply:

• Greeting visitors with a warm and welcoming demeanour when they arrive and throughout the day
• Answering and directing incoming phone calls in a courteous and efficient manner
• Managing inquiries from clients, employees, and external parties and providing accurate information and assistance
• Maintaining a tidy and organised reception area, ensuring it reflects a professional image of the company
• Managing incoming and outgoing mail, packages, and deliveries and distributing them to the appropriate recipients
• Scheduling appointments, meetings and conference rooms as requested
• Assisting with administrative tasks
• Co-ordinating with other departments to ensure seamless communication and workflow
• Adhering to company policies, procedures and security protocols at all times

What’s in it for you?
We’ve fostered a values driven, inclusive environment for our people so that they enjoy coming to work every day. Not only will you have access to all of the below rewards & benefits, but you’ll enjoy access to Centrick Academy, our learning platform, as well as having the opportunity to undertake industry qualifications and further your professional development.

• 25 days’ holiday (rising with service to 28 days), plus 8 bank holidays
• Birthday Leave
• Healthcare Cash Plan
• Enhanced Family Leave
• Perkbox employee benefits platform
• Employee Assistance Programme
• Enhanced Pension Scheme
• Workplace Nursery Benefit
• Long Service Awards
• 1 paid CSR Day per year

Hours: 8:45 am - 5:45 pm - 42.5 hours
Other organisations may call this role Receptionist, Administrator, Admin Assistant, Secretary, Office Administrator, Administrative Officer, or Reception Co-ordinator.
At Centrick, we believe having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from all backgrounds to apply and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age.
So, if you’re keen to learn more about this role and to further your career in Front of House, please click apply now.