Front of House - Carfax Quarter - Oxford

Admin and Customer Services Assistant

Are you ready to embark on a rewarding journey with CRM Students, a leading luxury student accommodation provider in central Oxford? We're excited to invite passionate individuals to apply for the role of Administration Assistant at one of our prestigious sites. This is a Fixed Term Contract position running until June 2024.

As an integral part of our Accommodation Management Team, you'll play a pivotal role in ensuring that our residents enjoy a truly luxurious living experience while receiving top-notch customer service.

Key Responsibilities:

• Perform daily administrative tasks to uphold our high service standards for students, staff, and clients.
• Establish and maintain professional practices to guarantee impeccable accommodation standards, prioritizing cleanliness and comfort.
• Safeguard monetary transactions and adhere to CRM cash handling procedures with diligence and integrity.
• Manage the issuance of keys and access devices, including any parking administration, in alignment with residence protocols.
• Provide prompt and courteous responses to customer inquiries, fostering positive relationships and ensuring their needs are met.
• Keep residents informed of current and upcoming developments, demonstrating effective communication skills.
• Cultivate excellent rapport with service users, prioritizing their satisfaction and well-being.
• Maintain accurate records in collaboration with the Accommodation Management Team, ensuring accountability and transparency.
• Under supervision, oversee risk and safety protocols within the property, prioritizing the well-being of all residents.

Desired skills & Qualifications:

• Proven track record in customer service, with proficiency in face-to-face and telephone interactions.
• Confidence in communicating with clients and customers, ensuring their needs are met with professionalism and empathy.
• Impeccable attention to detail and strong problem-solving abilities, with a commitment to delivering excellence in all tasks.

We can offer some flexibility to your working pattern to accommodate your needs, allowing you to maintain a healthy work-life balance while contributing to our community.

Join us at CRM Students, where every day presents an opportunity to make a meaningful difference in the lives of our residents. If you're dedicated to delivering unparalleled service and contributing to a vibrant community, we'd love to hear from you! Apply now and be part of our inclusive and dynamic team.