Address
Form of work
SalaryJob Advert
We are looking for exceptional Front of House staff to join our family!
The Role of a Front of House is simple… to create unforgettable customer experiences for our valued customers.
Responsibilities:
- You will be responsible for managing the customer meal experience.
- Responsible for greeting and seating customers, taking orders and delivering food and drinks.
- Responsible for keeping up to date and communicating food and drink menus with customers.
- Responsible for communicating any service or customer issues immediately to the restaurant manager and resolving the issue(s).
- Responsible for ensuring customer feedback is received during service.
- Comply with daily and weekly checklists are completed.
- Ensure restaurant and bar areas are maintained in a clean and clutter free state.
- Ensure any customer food allergies or requests are actioned.
- Communicate service and booking information to the kitchen.
- Communicate customer feedback to the kitchen.
- Demonstrate knowledge of and be compliant with all current company and legislative requirements, including HSE/Fire Safety, licensing, COSHH.
- Undertake any relevant training.
We are looking for a team player who is:
- Able to provide an exceptional customer service and can delight our customers
- Enthusiastic with a ‘can do’ attitude
- Able to work well under pressure
- Smartly presented and professional in approach
- Positive with a can-do attitude
- Respectful to co-workers and customers
- Able to have an eye for detail and keep our venues beautiful
- Self-motivated to learn
- Punctual
- A good planner and organiser
- Great at communication
- Able to problem solve and has sound judgement
