Front Office Receptionist (Full-Time)

At InterContinental Edinburgh The George Hotel, we have an exciting opening to join our team as a Receptionist…

We are looking for someone who can commit to Full-Time across 5 shifts per week. Being flexible would be a great plus!

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required. At InterContinental, we pride ourselves in maintaining service of the highest standards, intertwined with local culture wisdom and international know-how.

We are paying £11.60 per hour, all overtime is paid for.

As a Receptionist your main duties and responsibilities will be checking in and out our guests, dealing with any queries or complaints, welcoming our guests to the city and interacting with them to encourage them to join our loyalty program. You will also be a key part of our guests’ overall stay, providing special experiences and recognising our loyal IHG One Rewards members. We aim to make international travel more alluring by offering a ‘Slice of the InterContinental Life’, providing a sophisticated and cosmopolitan stay for our guests. To be part of our charismatic team…the key skills & experience you’ll ideally already have are:

• Experience working as a Receptionist, Concierge or Guest Services Agent at a 4/5* Hotel is beneficial
• Passion for providing excellent customer service, wanting to go above and beyond for our guests!
• Confident working on Hotel systems, experience working with Opera specifically is a big plus
• Willing to learn new things and work as part of our wider Hotel team!

So why work for us (aside from joining an awesome team…)? Well, look no further!

• £11.60 per hour, paid overtime plus free meals whilst on duty!
• Incentives to earn more each month with our Tronc programme (where eligible)
• Paid holidays, generous maternity/paternity pay and enhanced sick pay! Plus subsidised child care support, helping support you and your family.
• Travel support when commuting during unsocial hours (Taxis subsidised for late-finishes where no public transport is available) plus seasonal travel ticket loan (deducted from your paycheck monthly)
• Worldwide employee and friends & family hotel room rates plus an Overnight stay (for you and a plus 1) when probationary period passed
• 50% off on F&B when staying over in IHG properties on Employee Rate
• Discounts off your supermarket shop, other shopping and experiences through our portal!
• 20% off Spa Treatments and £15.00 gym membership in our managed Edinburgh properties, plus 25% off in all restaurants & Bars within both Kimpton Charlotte Square & InterContinental Edinburgh The George (and an amazing 50% off in Burr & Co coffee shop)
• Employee assistance programme 24/7 and employee healthcare plan with access to on-site Mental Healthcare first aiders
• Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities (2 days paid volunteering a year)
• Most importantly, we’ll help you grow and develop you as an individual!

What is it like to work for InterContinental Edinburgh The George Hotel?

InterContinental® Edinburgh The George Hotel is full of culture and has been serving guests since 1881, so we know what it takes to provide an amazing guest experience and just as importantly, to ensure our Team Members are happy. We provide an exciting mix of a luxury InterContinental® experience combined with our unique character and charming building. Our very Burr & Co Coffee Shop regularly entice the George Street passers-by, whilst our beautiful Guest Rooms welcome guests from around the world looking to experience one of the most stunning cities Scotland has to offer (we are a bit bias).

Does this sound like a team you would love to be a part of? If so, please apply today and check out our Instagram page @intercontinentaledinburgh!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether..

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.