Front Office Assistant / Receptionist (Part-Time)

We share 56 holiday resorts in popular European destinations – by the sea, in the mountains or in cities. As a community, we share our economic, social and environmental responsibility.

Our Edinburgh property, Hapimag Resort Edinburgh, is located in Edinburgh’s exclusive West End in a classic Victorian building. Culture, art, and the castle are all right on your doorstep.

Our mission is to provide our guests with the best possible holiday experience. To do this, we need an excellent team and each and every one of us to actively exemplify our values For this, we also count on your expertise as our new part-time

Front Office Assistant (24h/week) , Hapimag Edinburgh

What you can expect:

A guest service focused role, acting as the first and primary point of contact for our guests, providing professional, friendly and helpful service at all times to assist with delivering an exceptional experices, such as:

• Check in, check out and cash desk management
• Processing of reservations e.g. car hire, transfers, excursions, entrance tickets etc.
• Contributing to the optimization of quality assurance and guest satisfaction
• Close cooperation with other departments (Housekeeping, Maintenance etc)
• Support with administrative tasks

What you bring along

• Experience in a comparable position, ideally within hospitality or guest service area
• Good user knowledge of and versatile in digital practices with common computer softwares or hotel property management systems
• Very good knowledge of English (at least B2 level), German or Italian highly welcome and advantageous
• Friendly and cheerful personality
• Detailed knowledge of and interest in everything Edinburgh has to offer to our guests
• Eligibility (permit) to live and work in UK (no sponsorship provided)

What we offer you:

• Challenging tasks in a familiar, very stable working environment with international spirit, flat hierarchy and in a well-coordinated and highly motivated team
• Permanent employment contract with performance-related pay
• High degree of independence and empowerment in the role
• [(fixed) working hours with flexible shifts in comparison to regular hotel receptions]
• Development opportunities within the (international) company
• Two weeks of points-free vacation at one of our Hapimag resorts
• Attractive employee conditions for holidays and 30% discount on F&B services in our own Hapimag resorts

Sounds like the role you have been looking for to contribute to our Hapimag community? Then we look forward to receiving your application!

Hapimag Resort Edinburgh
7 Rothesay Terrace
£EH3 7RY Edinburgh
fom.edinburgh@hapimag.com

Job Type: Part-time

Pay: £10.45-£12.00 per hour

Expected hours: 24 per week

Benefits:

• Company events
• Company pension
• Employee discount
• Free or subsidised travel
• Language training provided
• Referral programme
• Transport links

Schedule:

• Day shift
• Holidays
• Weekend availability

Education:

• GCSE or equivalent (preferred)

Experience:

• Guest services: 2 years (preferred)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person